Edrian Soto
Tazewell,VA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and kitchen operations, notably at Pizza Hut. Excelled in enhancing customer engagement and maintaining high standards of cleanliness and safety. Proficient in cash handling and Spanish, demonstrating a positive demeanor and problem-solving skills. Achieved significant improvements in service efficiency and customer satisfaction.
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
3
3
years of professional experience
Work History
Retail Associate
Dollar General
03.2024 - 11.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Ran Register while unloading and stocking trucks
SGA
GameStop
08.2023 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Cook
Pizza Hut
08.2021 - 07.2023
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
Cook
KFC
08.2021 - 07.2023
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Monitored food temperatures for proper cooking and safe consumption.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Restocked stations and supplies during slower periods between rushes.
- Operated and maintained grills, fryers and other cooking equipment.
Education
No Degree - Cybersecurity
South West Virginia Community College
Richlands, VASkills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Merchandise display
- Sales proficiency
- Product knowledge expertise
- Shelf recovery
- Point of sale systems
- Hospitality and accommodation
- Proficient with planograms and schematics
- Customer service
- Problem-solving
- Fluent in Spanish
- Portion control
- Performance improvement
- Cash handling
Timeline
Retail Associate
Dollar General
03.2024 - 11.2024
SGA
GameStop
08.2023 - 11.2023
Cook
Pizza Hut
08.2021 - 07.2023
Cook
KFC
08.2021 - 07.2023
No Degree - Cybersecurity
South West Virginia Community College
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