Summary
Overview
Work History
Education
Skills
Timeline
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EDWARD HAY

Chesapeake

Summary

Dynamic Electric Bicycle Technician at E-Bike Alley with a proven track record in advanced troubleshooting and exceptional customer service. Enhanced workshop efficiency through meticulous organization and maintenance scheduling, while driving sales growth by recommending tailored solutions. Committed to fostering teamwork and collaboration, ensuring minimal downtime for clients' bicycles.

Overview

41
41
years of professional experience

Work History

Electric Bicycle Technician

E-Bike Alley
05.2024 - Current
  • Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
  • Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
  • Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
  • Maintained clean and organized workstations, contributing to an efficient workshop environment for both staff members and clients.
  • Conducted thorough diagnostics tests to accurately identify issues before performing repairs or replacements.
  • Contributed to sales growth by recommending appropriate products and services based on customer requirements.
  • Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
  • Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
  • Assisted in inventory management, maintaining an organized stock of parts and accessories for timely repairs.

Captain/Director of Training

Portsmouth Sheriff's Office
01.2008 - 05.2024
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
  • Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
  • Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
  • Managed new employee orientation training process for more than 40 employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Repair/ Utility Operator

Ford Motor Company
05.1995 - 01.2008
  • Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
  • Facilitated smooth transitions between shifts through thorough handover briefings, ensuring continuity in plant operations.
  • Improved plant efficiency by monitoring and adjusting equipment settings based on operational needs.
  • Maintained compliance with industry regulations through careful documentation of utility system readings and adjustments made.
  • Boosted production rates by troubleshooting and resolving mechanical issues in a timely manner.
  • Continuously sought opportunities for process improvement, sharing insights and recommendations with management to drive operational excellence.
  • Responded to emergency calls for utility repairs and troubleshooting.
  • Kept work area clean, neat, and well-stocked to maximize productivity.

Dryer Operator

Quickrete of VA
05.1987 - 05.1989
  • Completed pre-operational checks on equipment before starting processes.
  • Inspected and monitored drying evaporative process, verifying proper operation, coordination and product production.
  • Properly packed, sealed and labeled [Number] finished product containers per shift.
  • Observed conveyors transferring [Type] products from storage bin and controlled flow of [Type] products into feed hopper.
  • Upheld a clean work environment by regularly cleaning dryer components per manufacturer recommendations to prevent buildup or contamination.
  • Reduced downtime with thorough inspections, identifying potential issues and conducting preventative maintenance.
  • Operated material handling equipment safely to transport raw materials or finished products between various stages of the manufacturing process.

Apprentice Machinist

Chesapeake Tool & Die
07.1984 - 05.1987
  • Expanded understanding of materials science principles, allowing for better selection of cutting tools based on material properties during machining processes.
  • Assisted senior machinists in completing complex projects, resulting in timely delivery to clients.
  • Cultivated a strong work ethic through consistent attendance, punctuality, and dedication to completing tasks efficiently throughout the apprentice machinist program.
  • Demonstrated commitment to continuous learning by attending relevant training sessions and workshops throughout the apprenticeship period.
  • Gained proficiency with various types of machinery, including lathes, milling machines, and CNC equipment, through hands-on experience.
  • Enhanced precision in machined parts by utilizing proper tools and techniques during the apprenticeship.

Education

No Degree - Machine Tool Technology

Tidewater Community College
Suffolk, VA
06-1987

Deep Creek High School
Chesapeake, VA
06-1984

Skills

  • Workshop organization
  • Precision measuring tools
  • Maintenance scheduling
  • Sales and upselling
  • Advanced troubleshooting
  • Safe tool usage
  • Parts replacement
  • Organization and prioritization
  • Maintenance procedures
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities

Timeline

Electric Bicycle Technician

E-Bike Alley
05.2024 - Current

Captain/Director of Training

Portsmouth Sheriff's Office
01.2008 - 05.2024

Repair/ Utility Operator

Ford Motor Company
05.1995 - 01.2008

Dryer Operator

Quickrete of VA
05.1987 - 05.1989

Apprentice Machinist

Chesapeake Tool & Die
07.1984 - 05.1987

No Degree - Machine Tool Technology

Tidewater Community College

Deep Creek High School

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EDWARD HAY