Edward Parker, III
Richmond
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the Communication and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Dialysis Patient Care Technician
Fresenius Dialysis
08.2014 - 11.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Dialysis Patient Care Technician
Renal Advantage Dialysis Center
04.2012 - 08.2014
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
Dialysis Patient Care Technician
American Renal Associates
06.2000 - 05.2010
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive patient care plans that addressed individual needs and preferences.
Clothing Store Manager
S & K Menswear
04.1995 - 05.2000
- Increased sales by implementing effective merchandising strategies and managing store inventory.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Streamlined operations by creating efficient scheduling plans and delegating tasks to team members.
- Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
Medical Supply Specialist
United States Army Reserve
01.1991 - 08.1991
- Serve in the Persian Gulf War as a Medical Supply Specialist and Combat Medic.
- Maintained accurate records of all medical supplies and equipment, ensuring timely reordering and replenishment.
- Collaborated with clinical staff to identify necessary supplies for daily operations and special procedures.
- Worked beside Army physicians and assisted with wound care, patient care and administering medication as needed.
- Developed effective communication channels between departmental staff members which resulted in better collaboration while fulfilling supply needs.
Special Forces Combat Medic/ Paratrooper
US Army 5th Special Forces Airborne Group
08.1983 - 04.1990
- Streamlined medical evacuations for wounded soldiers, resulting in faster transport to higher-level care facilities.
- Conducted thorough patient assessments, identifying injuries and illnesses requiring immediate attention.
- Improved overall team efficiency by maintaining accurate records of supplies, equipment, and medical treatments administered.
- Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
Education
No Degree - Computer And Information Sciences, Data Entry
Saint Pauls College
Lawrenceville, VASkills
- Active Listening
- Call Center Operations
- Administrative Support
- Managing Multiple Tasks
- Customer Consulting
- Customer Service
- Strong Analytical and Problem-Solving Skills
- Stock Management
- Filing
- Prioritization
Timeline
Dialysis Patient Care Technician
Fresenius Dialysis
08.2014 - 11.2015
Dialysis Patient Care Technician
Renal Advantage Dialysis Center
04.2012 - 08.2014
Dialysis Patient Care Technician
American Renal Associates
06.2000 - 05.2010
Clothing Store Manager
S & K Menswear
04.1995 - 05.2000
Medical Supply Specialist
United States Army Reserve
01.1991 - 08.1991
Special Forces Combat Medic/ Paratrooper
US Army 5th Special Forces Airborne Group
08.1983 - 04.1990
No Degree - Computer And Information Sciences, Data Entry
Saint Pauls College
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