Edward Boggs
Castlewood,VA
Summary
Accomplished Driver Manager at Quality Carriers with expertise in delivery scheduling and effective communication. Enhanced driver productivity and morale through strategic improvement planning and active listening. Successfully reduced worker accidents by implementing safety standards. Known for fostering positive relationships and achieving operational efficiencies. Proficient in technology-savvy solutions to optimize route management.
Logical Transportation Manager 5-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents.
Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.
Resourceful Warehouse Manager with 10 years of experience directing 7 years warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.8
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Recent graduate with foundational knowledge soft skills training and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Driver Manager
Quality Carriers
03.2024 - Current
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Identified process breakdowns and developed improvement plans to resolve.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Manage approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Quality Carriers
11.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Data Entry Clerk
BOASSO Global
12.2019 - 12.2022
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Utilized techniques for increasing data entry speed.
- Compared transcribed data with source document to detect and correct errors.
- Checked for accuracy by verifying data and records.
- Developed and implemented data entry operations.
- Conducted audits of existing data entry processes.
- Updated and maintained customer information, documents and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Created spreadsheets for more efficient record keeping.
- Assisted with developing data entry processes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Pressure Tester
BOASSO Global
12.2019 - 05.2020
- Reviewed and disassembled control valves prior to completing skilled repairs.
- Conducted testing and diagnostics work on control valves and other equipment at customer locations.
- Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
- Verified products and shipment information to accurately distribute items to customers.
- Collaborated with team members to complete customer requests and orders on time.
- Recorded maintenance information, test results, material usage and repairs made.
- Remained highly educated and effective by completing continuous training on pneumatic and digital control systems.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Pound High
Pound, VA06.1992
Skills
- Delivery scheduling
- Technology-savvy
- Active listening
- Effective communication
- Safety issues monitoring
- Materials tracking
- Driver evaluation
- Improvement planning
- Driver scheduling
- Vehicle maintenance coordination
- Route management
- Customer service
Accomplishments
- Supervised team of 25 staff members.
- Documented and resolved billing which led to more revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved promotions through effectively helping with job tasks.
Timeline
Driver Manager
Quality Carriers
03.2024 - Current
Customer Service Representative
Quality Carriers
11.2022 - 02.2024
Data Entry Clerk
BOASSO Global
12.2019 - 12.2022
Pressure Tester
BOASSO Global
12.2019 - 05.2020
High School Diploma -
Pound High