ERIN E. HOILETT
Richmond
Summary
Experienced sales and customer service professional with a proven track record of increasing revenue and cultivating strong client relationships. Skilled in collaborating with teams, adapting to evolving requirements, and utilizing negotiation, communication, and strategic planning abilities. Recognized for reliability, creating a conducive team atmosphere, and consistently achieving set targets.
Overview
13
13
years of professional experience
Work History
Sales Representative
Tragar Fuel Home Services
09.2018 - 04.2025
- Cultivated lasting customer relationships through personalized communication and follow-ups, resulting in a 24% increase in client retention over one year.
- Met or exceeded monthly sales targets by promoting tailored solutions.
- Partnered with leadership to revamp the client onboarding process, reducing onboarding time by 20%, boosting sales efficiency, and contributing to the acquisition of 600 new clients.
- Managed a group of client accounts, finding upsell and cross-sell opportunities that helped boost revenue by 15% in key segments.
- Collaborated with marketing and product teams to align sales strategies with promotional campaigns.
Customer Service Specialist
J.Crew
03.2012 - 07.2017
- Served as the primary contact for up to 30+ customers daily, skillfully addressing inquiries and transforming complex information into clear, actionable insights to enhance their experience.
- Successfully trained 8+ new team members on customer service protocols, utilizing interactive methods that improved their confidence.
- Efficiently managed 50+ customer calls daily, resolving 95% of complaints and enhancing client satisfaction across channels.
- Managed multiple customer inquiries while maintaining a professional demeanor & detailed logs of interactions, contributing to improved resolution times.
- Collaborated with team members to solve problems and improve overall customer experience.
Education
Bachelors of Science - Nursing
University of Texas Health San Antonio School of Nursing
San Antonio, TX05.2015
Skills
- Software Proficiency
- Database Management
- Client Relationship Management
- Lead Generation
- Prospecting & Client Retention
- Time Management
- Client Evaluation & Needs Assessment
- Product and Service Presentations
- Market Research & Competitive Analysis
- CRM Software
- Data Analysis
- Value-based selling
Accomplishments
- Client Retention Increase: Increased client retention by 30% through improved relationship management strategies.
- Sales Process Streamlining: Streamlined sales process resulting in a 15% increase in customer satisfaction ratings.
- Effective Team Training: Trained and onboarded over 50 team members, enhancing team performance by 20%.
LANGUAGES
English
Native
Timeline
Sales Representative
Tragar Fuel Home Services
09.2018 - 04.2025
Customer Service Specialist
J.Crew
03.2012 - 07.2017
Bachelors of Science - Nursing
University of Texas Health San Antonio School of Nursing
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