Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Work Preference
Software
Languages
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Eugene M. Fitzgerald

Eugene M. Fitzgerald

Richmond,VA

Summary

Business Operations | People & Culture | Organizational Management


Experienced strategic and operations leader with a strong background in overseeing HR, administrative, food and beverage, retail, hospitality, and building facility operations. Passionate about people and service, driven to deliver exceptional results. Skilled in problem-solving and planning, with a proven ability to lead teams towards achieving challenging objectives. Polished communication and hands-on leadership have successfully built and supported teams to drive business goals.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Director of Operations / Consultant (1099)

Self Employed
10.2024 - Current

Sky Rock a Tribute hotel, Sedona Arizona. (Marriott) 105 rooms. 3 outlets. Food and Beverage Director. Partnered with Remington Hospitality - Independent. May 2025 - August 2025

Hilton Fort Lauderdale Resort, Fort Lauderdale Florida. (Hilton). 595 rooms 5 outlets. Director of Catering. April 2025 - May 2025. Partnered with Peakstar Consulting.

Omaha Marriott, Omaha Nebraska. (Marriott) -320 rooms. 3 outlets. Interim Director of Operations. October 2024 - April 2025. Partnered with Carver Hotel Group.

In these roles I executed up to and including:

  • Lead hiring, onboarding and training of new hires against hotel needs, brand standards, and state/local ordinances.
  • Develop and implement strategies to streamline operations and maintain and improve overall guest metrics and employee retention.
  • Conducted regular performance reviews of hotel departments identifying areas for improvement and develop action plans with leaders for long term hotel growth.
  • Direct initiatives to improve work environment and company culture partnering with Human Resources to ensure hotel policies and standards are held.
  • Ensure metrics for each department to include profit and lost, inventory systems, budget, and financial checks and balances are in place and followed.

General Manager Courtyard Marriott - 156 Rooms

Shamin Hotels
06.2024 - 09.2024

Operations Manager Richmond Marriott - 413 Rooms

White Lodging
09.2022 - 06.2024


Cross Department Operations Manager - September 2022 - June 2023


Front Office Manager June 2023 - June 2024

Assistant Food and Beverage Manager - 5 Outlets

Salisbury Country Club
04.2022 - 10.2022

Assistant General Manager - 2 Restaurants

EAT Restaurant Partners
07.2021 - 04.2022

Operations Manager (Facility/Food Hall)-17 Outlets

Retro Hospitality
09.2020 - 07.2021

Food & Beverage Director - 3 Outlets -129 Rooms

Hilton Garden Inn
09.2018 - 04.2020

Key Holder-Floor Manager/Cooking Instructor

Williams-Sonoma Inc
10.2016 - 09.2018

Front Office Supervisor - 139 Rooms

Courtyard By Marriott University Of VA
09.2015 - 10.2016

Front Desk/Operations Agent

Best Western Plus
10.2014 - 09.2015

Team Lead - Special Events Coordinator

Chick-fil-A
11.2013 - 09.2015

Night Auditor - 75 Rooms

Holiday Inn Express
02.2014 - 10.2014

Education

High School Diploma -

Waynesboro High School
Waynesboro, VA

Skills

  • Team Leadership and Staff Development
  • P&L Oversight, Budgeting & Financial Forecasting
  • Talent Acquisition & HR Administration
  • Operational Strategy & Business Process Optimization
  • Hospitality, Food & Beverage, and Event Operations
  • Employee Engagement, Training & Retention
  • Cross-Functional Leadership & Departmental Collaboration
  • Compliance & Risk Management
  • Change Management & Organizational Development

Certification

ServSafe Food Service Manager -2026

TIPS VA ABC Training

CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations / Consultant (1099)

Self Employed
10.2024 - Current

General Manager Courtyard Marriott - 156 Rooms

Shamin Hotels
06.2024 - 09.2024

Operations Manager Richmond Marriott - 413 Rooms

White Lodging
09.2022 - 06.2024

Assistant Food and Beverage Manager - 5 Outlets

Salisbury Country Club
04.2022 - 10.2022

Assistant General Manager - 2 Restaurants

EAT Restaurant Partners
07.2021 - 04.2022

Operations Manager (Facility/Food Hall)-17 Outlets

Retro Hospitality
09.2020 - 07.2021

Food & Beverage Director - 3 Outlets -129 Rooms

Hilton Garden Inn
09.2018 - 04.2020

Key Holder-Floor Manager/Cooking Instructor

Williams-Sonoma Inc
10.2016 - 09.2018

Front Office Supervisor - 139 Rooms

Courtyard By Marriott University Of VA
09.2015 - 10.2016

Front Desk/Operations Agent

Best Western Plus
10.2014 - 09.2015

Night Auditor - 75 Rooms

Holiday Inn Express
02.2014 - 10.2014

Team Lead - Special Events Coordinator

Chick-fil-A
11.2013 - 09.2015

High School Diploma -

Waynesboro High School

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Career advancementCompany CultureWork-life balanceHealthcare benefitsPersonal development programs

Software

FSPMS

FOSSE

ONQ

HRIS

Languages

English
Native or Bilingual
Eugene M. Fitzgerald