Efrata Dawit
Alexandria
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Leader
Fresh Baguette
Alexandria
07.2025 - Current
- Supervised daily operations to uphold high standards of service and quality.
- Trained new staff on food safety and customer service protocols, improving team readiness and compliance.
- Resolved customer complaints swiftly and professionally, fostering positive relationships.
- Assisted customers with inquiries, resolving issues promptly to maintain satisfaction.
- Managed inventory levels, ensuring product availability and freshness at all times.
- Ensured cleanliness and organization of work areas and equipment for optimal functionality.
- Checked cash drawer balances for accuracy at the beginning and end of each shift. for accuracy at shift start and end. contained accurate amounts during opening and closing shifts.
- Collected guest feedback to inform process improvements, aligning service delivery with customer expectations.
Barista
Starbucks
Alexandria
06.2024 - 01.2025
- Prepared and served high-quality beverages daily, meeting diverse customer preferences.
- Managed daily morning rush efficiently, providing levelheaded customer service to all guests.
- Engaged with customers to promote positive experiences and satisfaction levels.
- Operated espresso machines and brewing equipment safely and effectively.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Restocked inventory of coffee beans, syrups, and supplies regularly to maintain operational efficiency.
- Ensured cleanliness and organization of coffee shop environment to enhance customer experience.
Education
Associate of Science - Health Sciences
Northern Virginia Community College
Annandale, VA07-2026
Skills
- Shift management
- Inventory management
- Staff training
- Problem resolution
- Team leadership
- Customer service excellence
- Team collaboration
- Problem-solving
- Communication skills
- Goal setting
- Cash handling
Timeline
Shift Leader
Fresh Baguette
07.2025 - Current
Barista
Starbucks
06.2024 - 01.2025
Associate of Science - Health Sciences
Northern Virginia Community College