Eileen Gearhart
Manassas
Summary
Dedicated Residential Coordinator with expertise in conflict resolution and effective communication. Proven ability to advocate for residents' needs while maintaining confidentiality and attention to detail.
Overview
23
23
years of professional experience
Work History
Residential Coordinator
Shelter House
Reston
03.2023 - Current
- Fostered positive environment through active listening and respect for individuals.
- Advocated for residents' needs while providing support during crisis situations.
- Provided transportation services to residents for medical appointments and errands. to residents as required.
- Ensured confidentiality of client information in compliance with HIPAA regulations.
- Ensured that all paperwork was completed accurately according to established guidelines.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Assisted in resolving conflicts between residents by providing constructive guidance and support.
- Interfaced with residents to address and resolve complaints or grievances.
- Facilitated intake assessments for new residents seeking housing assistance.
School Bus Driver
Prince William County Schools
Gainesville
07.2021 - 02.2023
- Operated school bus safely for daily student transport.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Adhered to local traffic laws and school district policies during routes.
- Assisted students with boarding and exiting the bus safely.
- Managed student behavior on the bus to maintain a safe environment.
- Responded promptly to emergencies or incidents during transport.
- Maintained accurate records of mileage, fuel usage, and student counts.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Monitored student behavior on the bus and enforced rules consistently.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Developed positive relationships with students through friendly interactions.
- Ensured safety of students by following all traffic laws and regulations.
Debt Collection Specialist
Arlington County Treasurers Office
Arrington
03.2003 - 01.2019
- Managed collection efforts for outstanding tax accounts and delinquent payments.
- Negotiated payment arrangements with clients to resolve debts amicably.
- Maintained accurate records of communications with debtors in the database system.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Ensured compliance with all applicable federal and state laws governing the collection process.
- Performed special projects as assigned by management related to improving efficiency or effectiveness of the collections process.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Maintained accurate records of all collections activities and progress.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Managed high-volume call lists to contact debtors and secure payments.
Education
GED -
Falls Church High School
Falls Church, VA06-1977
Skills
- Conflict resolution
- Intake assessment
- Customer service
- Record keeping
- Problem solving
- Effective communication
- Attention to detail
- Incident reporting
- Verbal and written communication
- Professional demeanor
- Diversity and inclusion
Timeline
Residential Coordinator
Shelter House
03.2023 - Current
School Bus Driver
Prince William County Schools
07.2021 - 02.2023
Debt Collection Specialist
Arlington County Treasurers Office
03.2003 - 01.2019
GED -
Falls Church High School