Ejasa Chrispin
Chesterfield
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Employment Assistant
Chesterfield Employment Services
Chesterfield
01.2023 - Current
- Coach individuals with intellectual disabilities on appropriate workplace behavior and expectations.
- Conducted individualized assessments of client abilities, interests, and needs.
- Participated in training sessions related to job coaching best practices.
- Monitored clients' job performance and progression, offering ongoing support and guidance.
- Delivered training using multiple methods to reach diverse learning styles.
- Domumentation
Direct Support Professional
Richmond Behavioral Health Authority
Richmond
04.2022 - 11.2022
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
Customer Service Representative
ANTHEM Health Services
Richmond
10.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints promptly and efficiently.
Direct Support Professional
Grafton School
Midlothian
11.2017 - 09.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Direct Support Professional
J & D Residential Services
Richmond
04.2016 - 07.2017
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Functions include assessment, job site training, quality checking work to contract standards, documentation in an electronic health record system, monitoring and support.
Customer Service Representative
General Dynamics
Chester
10.2015 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Lloyd C. Bird High School
06.2012
Human Services
John Tyler Community College
Skills
- Mobility Support
- Vital Signs Management
- Attentive to People
- Community Integration
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Call Documentation
- Microsoft Excel
- Call Transfers
- Employee Coaching
- Records documentation
- Workforce Development
- Progress Monitoring
Timeline
Employment Assistant
Chesterfield Employment Services
01.2023 - Current
Direct Support Professional
Richmond Behavioral Health Authority
04.2022 - 11.2022
Customer Service Representative
ANTHEM Health Services
10.2021 - 01.2022
Direct Support Professional
Grafton School
11.2017 - 09.2019
Direct Support Professional
J & D Residential Services
04.2016 - 07.2017
Customer Service Representative
General Dynamics
10.2015 - 02.2016
High School Diploma -
Lloyd C. Bird High School
Human Services
John Tyler Community College