Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education and Training
Generic

Elba Gonzalez

Ashburn

Summary

With over 10 years of experience working in sales, I’ve gained a multitude of skills. Ranging from top-tier customer relations to administrative tasks and team building, to name a few. I am a detail-oriented employee with good multitasking abilities who thrives in a fast-paced environment. Being fluent in both Spanish and English, I practice proper communication with colleagues and customers on a daily basis when I come into work. Being a reliable employee who can be counted on to produce results, no matter the assignment, is something I take great pride in. I strive to be a top performer in anything that I do, and I set high standards for myself in all aspects of life, whether it is expected of me or not.

Overview

9
9
years of professional experience

Work History

General Store Manager

Journeys Shoes
03.2024 - Current
  • Supervise and manage all aspects of daily store operations. Plan weekly staffing schedules in compliance with schedule policy.
  • During the first fiscal quarter of 2025, I was able to achieve a $40,000 increase for the fiscal year at our store.
  • By the end of Q1 of 2025, I was ranked #2 in our district, out of 20 stores. This was because I was able to exceed company standards of performance.
  • For every month of Q1 of 2025, I was able to not only score 100% on my personal monthly performance review, but I was also able to have the entire store score 100% on its monthly performance review, as well.
  • I successfully hired a co-manager, trained him, and promoted him to Manager in Training within the entirety of Q1 in 2025.
  • On 12/21/2024, I was able to break our store's record for the largest day of all time, with $15,754.
  • On 12/28/2024, I broke our store's record for the all-time largest month, with $114,530.
  • On 12/21/2024, I broke the store record for the largest week by an employee, with $28,798.
  • Provided customers with information about product features, and assisted them in selecting items.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.

Part‑time Key Holder 

Salon Centric
10.2023 - 02.2024
  • Open and close store, perform inventory tasks, maintain a clean and organized store, tracks daily sales goals.
  • Costumer service tasks: Upselling products, educate stylists on new products to use in their salons.
  • Social media management: Create marketing content on Instagram and Facebook. Create new sales and marketing strategies.
  • Sales: Networks with salons and stylists to boost store traffic, makes sales calls to costumers about product launches and in-store sales.

Freelance Hairstylist

Self-employeed
05.2022 - 10.2023
  • Maintain inventory to provide quality services to contracted events.
  • Create social media marketing campaign to build clientele and contracting gigs

Independent Contractor Hairstylist

Running with Scissors
06.2020 - 05.2022
  • Maintain product inventory, performed full hair service at home.
  • Cared for all client needs while maintaining a safe environment for clients during the pandemic.

Apprentice and Front Desk Coordinator

AOC Salon
08.2019 - 03.2020
  • Open and close salon. Clean and care for client needs when stylist was busy, check clients in and out. Sell products according to client needs.
  • Receive Master Certification in cutting. Top product sales for the months of September and October of 2019.

Hairstylist and Social Media Manager

Evolve Salon and Spa
06.2018 - 07.2019
  • Attend to all clients' hair needs.
  • Upsell products and services, all salon stylists' and estheticians' skills, with the purpose of creating more traffic into the business.
  • Top product sales for October, November, and December 2018.

Assitand and Front Desk Coordinator

The Fringe Salon
09.2017 - 05.2018
  • Clean salon and care for clients' needs when stylists are busy.
  • Check out clients, and open and close the salon.
  • Upsell products according to client needs.

Hairstylist and Beauty Advisor

Ulta Beauty Inc.
10.2016 - 09.2017
  • Attend to all client hair needs. Perform hair services.
  • Help customers select the right products for hair, skin, and makeup-related needs.
  • Upsell products for maximum profit.

Assistant and Front Desk Coordinator

Radiance Salon & MedSpa
05.2016 - 10.2016
  • Clean salon and care for client needs when stylists were busy.
  • Check out clients.
  • Upsell products and services.

Education

Cosmetology Certificate - Cosmetology

Paul Mitchell The School
10-2015

Advanced Diploma - General Studies

Briar Woods High School
Ashburn, VA
05-2012

Skills

  • Analyzing LY numbers as part of my daily sales strategy to optimize profit and exceed the total sales from the previous year
  • Always providing customer service excellence
  • Sales Driven Mindset
  • Visual Merchandising
  • Market Trend Awareness
  • Recruitment and hiring
  • Team building/training
  • Employee Scheduling
  • Inventory Control/ Stockroom Management
  • Operations Management
  • Problem-Solving
  • Detail and Goal Oriented
  • Employee Performance Monitoring
  • Spanish Fluency
  • POS systems operations proficient
  • Sales Leadership Skills
  • Schedule Management
  • Staff Management
  • Sales skills

Languages

Spanish
Native/ Bilingual

Timeline

General Store Manager

Journeys Shoes
03.2024 - Current

Part‑time Key Holder 

Salon Centric
10.2023 - 02.2024

Freelance Hairstylist

Self-employeed
05.2022 - 10.2023

Independent Contractor Hairstylist

Running with Scissors
06.2020 - 05.2022

Apprentice and Front Desk Coordinator

AOC Salon
08.2019 - 03.2020

Hairstylist and Social Media Manager

Evolve Salon and Spa
06.2018 - 07.2019

Assitand and Front Desk Coordinator

The Fringe Salon
09.2017 - 05.2018

Hairstylist and Beauty Advisor

Ulta Beauty Inc.
10.2016 - 09.2017

Assistant and Front Desk Coordinator

Radiance Salon & MedSpa
05.2016 - 10.2016

Advanced Diploma - General Studies

Briar Woods High School

Cosmetology Certificate - Cosmetology

Paul Mitchell The School

Education and Training

Paul Mitchell The School - Tysons Corner, VA
Cosmetology Certificate
Cosmetology, 10/2015


Briar Woods High School - Ashburn, VA
Advanced Diploma
General Studies, 05/2012

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Elba Gonzalez