Elena Trow
Richmond
Summary
Enthusiastic and customer-oriented individual with over a year of experience in fast-paced food service environments. Proven ability to provide excellent customer service, manage multiple tasks efficiently, and work well in team-oriented settings. Eager to contribute strong communication, multitasking, and problem-solving skills to deliver outstanding dining experiences.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
07.2023 - 06.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Runner/Table Busser
Drive Shack Inc.
05.2022 - 08.2022
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05-2028
Skills
- Exceptional customer service
- Team collaboration
- Strong communication skills
- POS system proficiency
- Attention to detail
- Conflict resolution
- Up-selling
- Multi-tasking abilities
Timeline
Barista
Starbucks
07.2023 - 06.2024
Runner/Table Busser
Drive Shack Inc.
05.2022 - 08.2022
Bachelor of Science - Psychology
James Madison University
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