Elianys Castano Cardenas
Chesapeake
Summary
Dynamic Logistics Specialist with extensive experience at the United States Navy, excelling in supply chain management and customer service. Proven ability to coordinate transportation and maintain accurate inventory documentation, ensuring timely deliveries and high customer satisfaction. Bilingual in Spanish, leveraging strong communication skills to resolve issues effectively and enhance client loyalty.
Overview
5
5
years of professional experience
Work History
Logistics Specialist
United States Navy, USN
09.2021 - 04.2024
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Provided customers with status updates for tracked packages.
- Coordinated and managed the transportation of goods, ensuring timely delivery to customers
- Maintained accurate records of inventory levels, tracking shipments and monitoring stock levels
- Managed import/export documentation requirements including customs forms, bills of lading, certificates of origin etc
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Customer Service Representative
Walmart
03.2019 - 04.2021
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Cass High School
White, GA05-2020
Skills
- Inspecting goods
- Updating logs
- Coordinating transportation
- Warehousing and delivery
- Organizational skills
- Logistics
- Communication skills
- Warehouse experience
- Customer service
- Analysis skills
- Spanish - 10 years
- Shipment coordinating
- Inventory documentation
Languages
Spanish
Full Professional
Timeline
Logistics Specialist
United States Navy, USN
09.2021 - 04.2024
Customer Service Representative
Walmart
03.2019 - 04.2021
High School Diploma -
Cass High School
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