Elieser Umana-Avelar
Fredericksburg
Summary
Dynamic professional with a proven track record in business growth and customer retention at Fancy Nails & Spa. Skilled in project management and performance monitoring, I excel in delivering high-quality results while fostering strong client relationships. Adept at policy implementation and marketing strategies, I drive success through effective communication and strategic planning.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Fancy Nails & Spa
10.2023 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Project Manager
Nova Painting
02.2023 - 10.2023
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Painter
Nova Painting
01.2021 - 02.2023
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2020
No Degree - English
Northern Virginia Community College
Annandale, VA06-2020
Skills
- Business growth and retention
- Incoming call management
- Policy implementation
- Marketing
- Performance monitoring
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Service Sales Representative
Fancy Nails & Spa
10.2023 - Current
Project Manager
Nova Painting
02.2023 - 10.2023
Painter
Nova Painting
01.2021 - 02.2023
High School Diploma -
Mount Vernon High School
No Degree - English
Northern Virginia Community College
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