Elijah Averett
Virginia Beach,VA
Summary
Detail-oriented and highly motivated entry-level cybersecurity professional seeking a position to leverage academic knowledge and practical experience in information security. Enjoy working in dynamic and diverse environments, by bringing enthusiasm and professionalism to the team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen and Grill Cook
Harbor Park
11.2019 - 03.2024
- Monitored grill temperature to ensure proper cooking times
- Cooked hamburgers, hot dogs, Philly cheesesteaks, and other meats according to recipes or customer specifications
- Organized delivery services for catering events as requested
- Made sure that all orders were filled in an accurate and timely manner
- Trained new employees on grill operations and safety protocols
- Complied with all safety standards while on the job
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
Warehouse Packer
BroadBayCotton
03.2019 - Current
- Team Collaboration, Order Accuracy improvements, Worked with Photoshop for custom plaque orders, Trained and monitored new packers and computer workers
- Maintained a safe work environment by adhering to safety regulations at all times
- Labeled boxes, containers, and pallets for shipment purposes
- Used handheld scanners to track inventory movement within the warehouse system
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads
- Weighed packages prior to shipping to ensure compliance with weight regulations
- Packaged items with appropriate materials to prevent damage during shipping
Help Desk Specialist
SAIC
04.2024 - Current
- Created detailed documentation of SIPR network configurations, processes and procedures
- Responded promptly to customer inquiries through phone calls
- Configured, maintained and troubleshot NNPI printers, laptops, desktops and other peripherals
- Resolved EVIP/NNPI user issues in a timely manner via remote access
- Supported customers with password resets and account customization
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Created user accounts and assigned permissions.
- Maintained positive working relationship with fellow staff and management
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Answered user inquiries to resolve computer software or hardware operation problems
- Provided support for network infrastructure and baseline configurations.
- Worked with document imaging technologies and deployment software.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelors - Cybersecurity
ECPI University
Virginia Beach, VA03.2025
Highschool Diploma - undefined
Landstown HS
Virginia Beach, VA06.2021
Skills
- Data Entry/Accuracy
- Strong Verbal Communication
- Critical Thinking & Problem Solving
- Cisco Unix Environments
- Create Basic Security policy and Procedures
- Vulnerability Analysis
- MS Windows Proficiency
- Administer
- Manage
- Troubleshoot hardware
- Troubleshoot software
- Troubleshoot services
- Single-user environments
- Mixed-user environments
- Multi-user environments
- Customer Service
- System Maintenance
- Computer maintenance
- Teamwork and Collaboration
- Tracking and Documentation
- Hardware and Software Configuration
- Equipment Repair
- Service ticket tracking
- Network troubleshooting
- Ticketing systems
- Remote support
- Technical support
- User training
- System analysis
- Software installation
Websites
Certification
- Security+
- CySA, In Progress
- Secret Clearance
- Cyber Awareness
Additionalcoursework
- Ansible
- Cisco routing and switching
Timeline
Help Desk Specialist
SAIC
04.2024 - Current
Kitchen and Grill Cook
Harbor Park
11.2019 - 03.2024
Warehouse Packer
BroadBayCotton
03.2019 - Current
Highschool Diploma - undefined
Landstown HS
Bachelors - Cybersecurity
ECPI University
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