Eliot Waff
CHESAPEAKE
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Director
Chick fil a broadcreek
Norwood
11.2019 - 03.2026
- Led team in daily operations and service excellence initiatives.
- Ensured compliance with health and safety regulations in food preparation.
- Implemented customer feedback systems to improve service quality.
- Coordinated community outreach events to enhance brand visibility.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Assessed employee performance against established benchmarks or targets.
Drive thru director
Chick fil a Elizabeth city
Elizabeth
11.2016 - 11.2020
- Supervised drive-thru team to ensure efficient service and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Coordinated order accuracy by verifying transactions before completion.
- Implemented process improvements for faster service in the drive-thru lane.
- Assisted customers with inquiries and resolved issues promptly and courteously.
- Monitored performance metrics to identify areas for staff development and training.
- Maintained cleanliness and organization of the drive-thru area for safety compliance.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Provided training for new employees in areas such as safety procedures, order taking and cash register operation.
- Assigned tasks among team members based on individual strengths and abilities.
- Analyzed sales data to identify trends in customer preferences or behaviors.
- Maintained accurate records of sales receipts, labor costs and other financial data related to the drive-thru operations.
Education
Some College (No Degree) - English
Tidewater Community College
Norfolk, VASkills
- Operations management
- Customer feedback
- Staff recruitment
- Safety compliance
- Customer relationship management
- Team leadership
- Employee training
- Effective communication
- Problem solving
- Conflict resolution
- Hiring and retention
- Visionary leadership
- Task delegation
- Staff development
Timeline
Director
Chick fil a broadcreek
11.2019 - 03.2026
Drive thru director
Chick fil a Elizabeth city
11.2016 - 11.2020
Some College (No Degree) - English
Tidewater Community College