Eliza Hiatt
Fairlawn
Summary
Dynamic and results-driven professional with a proven track record at Michaels Arts and Crafts, excelling in team collaboration and effective communication. Recognized for enhancing customer satisfaction through strategic training and operational improvements, while demonstrating strong organizational skills and reliability in fast-paced environments. Committed to achieving goals and fostering positive relationships.
Overview
22
22
years of professional experience
Work History
Optician Apprentice
Blacksburg Eye Associates
07.2022 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Store Manager
Michaels Arts and Crafts
05.2012 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Assistant Store Manager
Pier One Imports
08.2003 - 05.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - English
Virginia Tech
Blacksburg, VA05-2008
Skills
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Effective communication
- Verbal and written communication
- Task prioritization
- Professionalism
- Goal setting
Timeline
Optician Apprentice
Blacksburg Eye Associates
07.2022 - Current
Store Manager
Michaels Arts and Crafts
05.2012 - 06.2022
Assistant Store Manager
Pier One Imports
08.2003 - 05.2012
Bachelor of Arts - English
Virginia Tech
Similar Profiles
Diane BakerDiane Baker
Certified Ophthalmic Assistant at The Eye Associates/Eye Health AmericaCertified Ophthalmic Assistant at The Eye Associates/Eye Health America
Audrey PoehleinAudrey Poehlein
Medical Technician/ Receptionist at Southern Indiana Eye AssociatesMedical Technician/ Receptionist at Southern Indiana Eye Associates
Megan SmithMegan Smith
Optometric Technician at Eye Care Center AssociatesOptometric Technician at Eye Care Center Associates
Zachary CohenZachary Cohen
Assistant Golf Professional at Watchung Valley Golf ClubAssistant Golf Professional at Watchung Valley Golf Club
RENEE BRUNORENEE BRUNO
Office Administrative Assistant at Independant RealtorOffice Administrative Assistant at Independant Realtor