Elizabeth Alfaro Campos
Chesterfield
Summary
Experienced Assistant Manager with a strong background in customer service, team leadership, and conflict resolution. Skilled in daily operations, resident satisfaction, and accurate money handling.
Overview
1
1
Language
14
14
years of professional experience
Work History
Assistant Manager
Drucker and Falk
Richmond, VA
02.2016 - Current
- Supervised daily property operations, ensuring compliance with company policies and community standards.
- Coordinated leasing activities, supporting tours, applications, and lease renewals to maintain occupancy.
- Managed resident relations, resolving concerns promptly and preserving positive customer experience.
- Monitored rent collection, delinquency follow-up, and account accuracy to support financial performance.
- Scheduled maintenance requests, prioritizing work orders and communicating updates to residents.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant
Spanish Connections
Richmond VA
02.2013 - 06.2013
- Coordinated bilingual communications between clients and staff, ensuring clear Spanish-English information flow.
- Managed scheduling, appointments, and calendar updates to support daily operational continuity.
- Prepared correspondence, reports, and documents with strong attention to accuracy and formatting.
- Resolved routine client inquiries promptly, maintaining professional service standards and responsiveness.
Education
GED -
Chesterfield Technical Center
Chester, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Conflict resolution
- Professional and courteous
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Drucker and Falk
02.2016 - Current
Assistant
Spanish Connections
02.2013 - 06.2013
GED -
Chesterfield Technical Center