Customer Service Representative
Dixie Home Crafters
- Assisted customers in product selection and order placement, ensuring a positive shopping experience.
- Responded to customer inquiries via phone, email, and in-person, resolving issues efficiently.
- Maintained knowledge of products and services to provide accurate information to customers.
- Processed returns and exchanges according to company policies, enhancing customer satisfaction.
- Trained new representatives on customer service protocols and best practices for effective support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.