Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Johnson

Amelia Court House,VA

Summary

Optometry technician with solid foundation in vision care and patient management. Skilled in performing diagnostic tests, assisting with eye examinations, and maintaining patient records. Strong focus on collaboration and adaptability, with proven track record of delivering high-quality results in team-oriented environment. Reliable and flexible, with expertise in using specialized equipment and providing exceptional patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Optometrist Technician/Receptionist

Nilsen Eye Care
04.2024 - Current
  • As a technician, my main duty is to help the optometrist with eye examinations. My job duties also involve assisting with patient eye care and examination, helping with the maintenance of patient records and handling some technical duties involving equipment and eyeglass preparation
  • As a Receptionist, my main duty is greeting patients and visitors, creating a positive first impression. Answering phones, directing calls, and taking messages. Scheduling and confirming appointments, managing appointment calendars. Collecting and updating patient information, including insurance details. Maintaining patient charts, both paper and electronic, ensuring accuracy and organization. Processing patient payments, handling cash, checks, and credit card transactions. Filing, scanning, and organizing documents related to patient care and office operations.
  • Managed patient records using electronic health record REVOLUTION and MVE systems for improved data accuracy.

Wal-Mart Associate

Walmart
02.2024 - 04.2024
  • I help by maintaining the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company
  • Mentored junior associates, fostering team development and improving overall productivity.

Receptionist

Classic Granite and Marble
11.2022 - 01.2024
  • Energetic and friendly with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
  • Maintained organized front desk operations, enhancing visitor experience through efficient check-in processes.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Coordinated scheduling for appointments and meetings, optimizing office workflow and client interactions.

Call Center Representative

JLL - Jones Lang Laselle
01.2022 - 10.2022
  • Help Desk-Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and Performance.Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
  • Call Center-Customer service professional with several years of demonstrated excellence in achieving company goals and successfully assisting customers.Strong problem solver with the multitasking ability to handle several customer needs with ease.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Amazon Fulfillment Associate

Amazon.com
11.2020 - 12.2021
  • Picker- gathering products for order fulfillment from my supervisor. In addition to printing out labels for merchandise.
  • Stower- scanning a product and appropriately placing it to the right shelf for customer's consumption. Duties of a stower include inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.
  • Operated material handling equipment to optimize order fulfillment processes.
  • Coordinated inventory management to ensure product availability and accuracy.

Cashier/Sales Floor

Walmart Supercenter
09.2015 - 11.2020
  • Being resourceful: assisting, greeting, and appreciating customers.
  • Being a team player: assisting others, training new workers, and setting aside the appropriate time to achieve work.
  • General merchandising: stocking shelves, labeling and maintaining a clean workstation to promote sales.
  • Remaining positive: By being respectful of others, while also being productive by following policies and protocols.
  • Keeping abreast: Replenishing shelves, rotating items including seasonal items.
  • Assisted in inventory management by restocking shelves and tracking product availability.
  • Processed customer transactions efficiently, ensuring accuracy and prompt service.
  • Managed cash register operations, maintaining balanced cash drawers throughout shifts.
  • Trained new staff on register procedures and customer service best practices.
  • Collaborated with team members to maintain a clean and organized checkout area.

Education

High School Diploma -

Amelia High School
Amelia Court House, VA
01.2015

Skills

  • Windows(10 years)
  • Phone etiquette(7 years)
  • Call center (Less than 1 year)
  • POS
  • Help Desk
  • Google Docs
  • Order fulfillment
  • Computer skills
  • Customer service
  • POS (2 years)
  • Merchandising
  • Help desk
  • Microsoft Office (7 years)
  • Filing (2 years)
  • Customer Service (4 years)
  • Typing
  • Warehouse Experience
  • Sales
  • Inventory Control (1 year)
  • Cash register
  • Cash Handling (4 years)
  • JavaScript
  • Research
  • Office experience
  • Front desk
  • Shipping & Receiving (2 years)
  • Inventory (1 year)
  • DocuSign
  • Calendar management
  • Microsoft Word (7 years)
  • Order Fulfillment
  • Microsoft Excel
  • Communication skills
  • Documentation review
  • Order Picking
  • Cash handling
  • TypeScript
  • Cashiering (3 years)
  • Multi-line phone systems
  • QuickBooks
  • Active Directory
  • Pallet Jack
  • Data entry
  • Microsoft Excel (7 years)
  • Patient care
  • Appointment scheduling
  • Insurance billing
  • Fundus photography
  • Color vision testing
  • Retinoscopy techniques
  • Eye examination assistance
  • Contact lens fitting
  • Optometric Pre-testing
  • Refraction assessment
  • Paperwork management
  • Medication administration
  • Patient recordkeeping
  • Patient testing
  • Payment collection
  • Supply restocking
  • Appointment setting
  • Customer education
  • Insurance processing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities

Certification

  • Driver's License
  • December 2016 to December 2024

Timeline

Optometrist Technician/Receptionist

Nilsen Eye Care
04.2024 - Current

Wal-Mart Associate

Walmart
02.2024 - 04.2024

Receptionist

Classic Granite and Marble
11.2022 - 01.2024

Call Center Representative

JLL - Jones Lang Laselle
01.2022 - 10.2022

Amazon Fulfillment Associate

Amazon.com
11.2020 - 12.2021

Cashier/Sales Floor

Walmart Supercenter
09.2015 - 11.2020

High School Diploma -

Amelia High School

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Elizabeth Johnson