Elizabeth Johnson
Raven
Summary
Compassionate Medical Assistant with extensive experience at Carillon Tazewell Community Hospital, skilled in phlebotomy and patient care coordination. Proven ability to enhance patient satisfaction through effective communication and streamlined office operations, ensuring a safe and efficient clinical environment while adhering to HIPAA compliance and infection control protocols.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Assistant Emergency Department
Carillon Tazewell Community Hospital
Tazewell, VA
05.2022 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Maintained inventory of medical supplies and equipment for clinic operations.
- Educated patients on treatment plans and preventive care measures.
- Implemented office protocols to enhance workflow efficiency and accuracy.
- Trained new staff on clinical procedures and office policies to ensure compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
CNA/ CDP
Hertiage Hall
Tazewell, VA
04.1996 - 03.2022
- Assisted patients with daily living activities, promoting dignity and respect.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and safety in patient environments, adhering to hygiene protocols.
- Documented patient care accurately into electronic health records for continuity of care.
- Collaborated with multidisciplinary teams to ensure comprehensive patient support and care plans.
- Educated patients and families on care routines, enhancing understanding and compliance.
CNA/office Worker
Preferred Home Health Care & Nursing Services
Richlands, VA
05.1993 - 04.1997
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for prompt intervention.
- Maintained cleanliness and safety standards in patient environments to prevent infections.
- Documented patient care activities accurately to ensure continuity of care.
- Communicated effectively with patients and families regarding care plans and progress.
- Collaborated with healthcare team members to optimize patient outcomes through coordinated efforts.
- Educated patients on health management practices to promote self-care skills.
- Supported training of new CNAs by sharing best practices in patient care techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Certified Nursing Assistant
Russell County Vocational School
Lebanon Va04.1993
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
Vital signs monitoring
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Phlebotomy
Reliable team player
Procedure assistance
Electronic health records
Electronic medical records
Compassionate
CPR
Phlebotomy techniques
Specimens collection and processing
Patient assessments
Medical procedures
Laboratory specimen collection
Professionalism and ethics
Insurance verification
Maintaining confidentiality
Compassionate caregiver
Medical records management
Patient care coordination
Patient flow management
Sterilization techniques
First aid
Medical supply inventory
Equipment sterilization
Medical office administration
Sterile technique
Complex Problem-solving
Trustworthy companion
Adaptable
Patient relations
Patient management
Inventory and supply management
Simple dressings
Prioritizing stat orders
Professional bedside manner
Monitoring patient progress
Valid state driver's license
Emergency response preparedness
Healthcare software proficiency
Indirect patient care
Reliable transportation
Conflict resolution
Companionship and emotional support
Medical equipment operation
Family education
Diagnostic testing assistance
Patient bathing
Hospice care
Electrocardiographic rhythm recognition
Orthopedic splints
Patient feeding
Patient oral care
Diagnostic equipment expertise
Respiratory therapy functions
Feeding assistance expert
Therapeutic procedures
Emergency room procedures
Specimen labeling
Certification
CPR, EKG, phlebotomy,
- CNA - Certified Nurse Assistant, CDP certified dementia practitioner
Timeline
Medical Assistant Emergency Department
Carillon Tazewell Community Hospital
05.2022 - Current
CNA/ CDP
Hertiage Hall
04.1996 - 03.2022
CNA/office Worker
Preferred Home Health Care & Nursing Services
05.1993 - 04.1997
Certified Nursing Assistant
Russell County Vocational School