Elizabeth Keener
Front Royal
Summary
Compassionate and dedicated human services professional with experience in Child Protective Services, family advocacy, and case management. Skilled at building relationships with children, families, schools, and community partners while connecting families with critical resources. Known for strong communication, organization, empathy, and professionalism in high-pressure situations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Family Services Specialist II – Child Protective Services
Warren County Department of Social Services
03.2023 - Current
- Conducted thorough child abuse and neglect investigations, ensuring child safety and well-being as primary objectives.
- Collaborated with families, schools, law enforcement, healthcare providers, and community agencies to create comprehensive support networks.
- Linked families to services and resources, fostering long-term stability and resilience.
- Connect families with services and resources that promote long-term stability.
- Maintain detailed case records and prepare court documentation.
- Developed individualized service plans in collaboration with clients and multidisciplinary teams.
- Conducted comprehensive assessments to evaluate client needs and determine eligibility for services.
Benefits Specialist I
Warren County Department of Social Services
10.2022 - 03.2023
- Determined eligibility for federal, state, and local assistance programs.
- Guided clients through applications and explained program requirements.
- Guided clients through application processes, clearly explaining program requirements to enhance understanding and accessibility.
- Ensured accuracy and compliance in documentation while delivering compassionate customer service to support clients effectively.
- Analyzed employee benefits data to ensure compliance with state regulations.
Deli Associate
Martin's Food Markets
03.2020 - 04.2022
- Provided exceptional customer service, enhancing customer satisfaction in fast-paced environment.
- Prepared food in compliance with safety and quality standards, ensuring high product integrity.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicing equipment and scales to accurately prepare and package deli items for sale.
- Collaborated with team members to optimize workflow during peak hours and improve service efficiency.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Tanning Consultant
Beach Bum Tanning
03.2019 - 08.2019
- Greeted customers, scheduled appointments, and processed payments to ensure smooth daily operations.
- Enhanced client satisfaction through personalized consultations and tailored tanning recommendations.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Maintained clean and stocked front counter area.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Streamlined scheduling processes, improving appointment efficiency and reducing wait times for clients.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
2023
High School Diploma -
Warren County High School
2019
Bachelor of Arts - Psychology Coursework
West Virginia University
01-2021
Skills
- Child Advocacy
- Case Management
- Crisis Intervention
- Interviewing & Assessment
- Forensic Interviewing
- Confidentiality compliance
- Resource Coordination
- Community Outreach
- Family Engagement
- Microsoft Office & Google Workspace
- Communication & Organization
- Relationship Building
- Confidentiality practices
Certification
- Forensic Interview Training
- Child Protective Services Training
- Trauma Informed Training
Timeline
Family Services Specialist II – Child Protective Services
Warren County Department of Social Services
03.2023 - Current
Benefits Specialist I
Warren County Department of Social Services
10.2022 - 03.2023
Deli Associate
Martin's Food Markets
03.2020 - 04.2022
Tanning Consultant
Beach Bum Tanning
03.2019 - 08.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Warren County High School
Bachelor of Arts - Psychology Coursework
West Virginia University