Elizabeth Kroskey
Chesapeake
Summary
Dynamic server with a strong work ethic and proven ability to handle cash transactions accurately. Skilled in managing multiple tables while ensuring guest satisfaction, ready to enhance the dining experience through attentive service and professional engagement.
Overview
5
5
years of professional experience
Work History
Server
Geisha Japanese Steak House
Eden Way, Chesapeake
02.2020 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment
- Managed multiple tables efficiently while ensuring guest satisfaction
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Trained new servers on menu items and restaurant protocols
- Implemented upselling techniques to enhance guest dining experience
- Resolved customer complaints promptly, maintaining positive dining atmosphere
- Developed strong relationships with regular patrons, enhancing repeat business
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Diploma - Esthetician
Centura College
Chesapeake, VA07-2023
Bachelor of Science - Tourism And Hospitality
Isaiah International College
Butuan City 03-2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cool under pressure
- Banquet coordination
- Daily specials memorization
- Order management
- Service prioritization
- Customer service
- Server training
- Point of sale (POS) system operations
- Table resetting
Timeline
Server
Geisha Japanese Steak House
02.2020 - 06.2025
Diploma - Esthetician
Centura College
Bachelor of Science - Tourism And Hospitality
Isaiah International College