Elizabeth Mabel Saunders
Hamilton
Summary
Proactive host with expertise in streamlining services through updated and reorganized systems. Adept in delivering exceptional customer service and well-versed in team management. Known for being friendly, reliable, and always eager to take initiative. Is Committed to providing excellent work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Leesburg Public House
08.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Lead Volunteer
Upside Down Moments (UDM)
01.2019 - Current
- Designed and implemented web forms for requests
- Picked up donations
- Made care bags for children in foster care
- Connected the business to LCPS family liaisons
- Created time sheets for volunteers
- Provided transportation of donations
- Conducted market research
- Increased market outreach by 40%
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained internal database of service workers, participants, activities and other relevant details.
Floor worker
Monks BBQ
01.2022 - 01.2023
- Trained new workers to properly handle machinery and equipment.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Volunteer
Loudoun County Animal Shelter
01.2019 - 01.2022
- Organized animal living environments
- Laundered bedding
- Created toys out of recycled materials
- Supervised playtime
- Worked a total of four hours a week every other weekend
Education
High school degree - undefined
Loudoun Valley High School
01.2023
Neuroscience -
George Mason University
01.2027
Skills
- Customer Service
- Photography
- Web Design
- Item promotion
- POS operation
- Telephone reception
- Event planning
- Team member support
- Multitasking and organization
- Quality control
Certification
CPR trained at Ida Lee Community Center
Degree
Working towards a Communications Degree at NOVA
Pronouns
They/Them
Experience
5+ Years of experience with small children and animals
3+ Years of experience in restaurants and food service
Timeline
Host
Leesburg Public House
08.2024 - Current
Floor worker
Monks BBQ
01.2022 - 01.2023
Lead Volunteer
Upside Down Moments (UDM)
01.2019 - Current
Volunteer
Loudoun County Animal Shelter
01.2019 - 01.2022
High school degree - undefined
Loudoun Valley High School
Neuroscience -
George Mason University
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