Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ELIZABETH MATTHIAE

Richmond

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

EMC Mechanical Services
03.2024 - 07.2025
  • Coordinate service appointments between clients and technicians.
  • Utilize various software programs to efficiently process and manage payroll.
  • Achieve monthly quotas for both revenue generation and lead conversion rates.
  • Estimate and quote prices, credit or contract terms and service dates.
  • Collaborate with other departments, such as project sales and construction, to improve overall customer satisfaction.
  • Resolve product or service issues by clarifying customer complaints and offering appropriate solutions.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Bartender/Shift Manager

Tiki Tavern
02.2023 - 01.2024
  • Boosted customer satisfaction by consistently delivering high-quality drinks and exceptional service.
  • Oversaw inventory control, maintaining optimal stock levels while minimizing waste.
  • Managed daily bar operations, ensuring smooth and efficient service.
  • Oversaw budgets, ordered supplies and controlled use for maximum value.

Lead Bartender/Bar Manager

Another Round or 2 Bar and Grill
05.2018 - 01.2023
  • Increased business by enforcing high-level service standards and diversifying cocktail offerings.
  • Set and enforced performance standards to keep consistent, high-quality environment.
  • Developed and implemented innovative marketing strategies to increase sales and profitability.
  • Recruited and trained new bar staff to provide optimal coverage during busy periods.
  • Trained and supervised bar staff, fostering positive work environment.

Education

Associate in Science (A.S.) - Paralegal Litigation Specialization

J. Sargeant Reynolds Community College
Richmond, VA
04.2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Payroll processing

Certification

Dale Carnegie Leadership Development Certificate

Timeline

Office Manager

EMC Mechanical Services
03.2024 - 07.2025

Bartender/Shift Manager

Tiki Tavern
02.2023 - 01.2024

Lead Bartender/Bar Manager

Another Round or 2 Bar and Grill
05.2018 - 01.2023

Associate in Science (A.S.) - Paralegal Litigation Specialization

J. Sargeant Reynolds Community College

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ELIZABETH MATTHIAE