Elizabeth Moore
Virginia Beach
Summary
Dynamic Invoice/Collection Specialist at YMCA with proven expertise in debt collection and exceptional customer service. Demonstrated leadership in improving collection capabilities and retaining active memberships. Proficient in Microsoft Excel and adept at coordinating documents, ensuring compliance, and enhancing operational efficiency. Committed to delivering results and fostering positive relationships within the community.
Overview
13
13
years of professional experience
Work History
Invoice/Collection Specialist
YMCA
02.2022 - Current
- I have effectively meant every deadline in my portfolio that has been requested
- Complete all corporate billing and invoices as well as collected, membership dues
- Retain active membership, by providing exceptional customer service
- Making contacts daily with member, via text, email and phone calls
- Implementing YMCA procedures to improve collection capability and reduce bad debt
- Demonstrate excellent work ethics, productivity, efficiency as well as commitment and Professionalism
Childcare Administrator
YMCA
07.2021 - Current
- Multi-tasked all aspects of work flow; used computer applications for data entry
- Coordinated childcare documents to ensure efficiency and maintain compliance
- Scheduled appointments with parents, aid in payment plans
- Prepared communications, such as memos, emails, invoices, reports and other correspondence
- Create and maintain filing systems, both electronic and physical
Case Manager
Cross-Roads
North Providence
05.2012 - 08.2015
- Assessed and identified service delivery challenges and opportunities within local area.
- Conducted initial assessments to determine client eligibility for programs and services.
- Maintained accurate case records and documentation according to agency guidelines.
Youth Advocate
YAP
03.2018
- Performed mentoring and resources to ensure safety for each client and provide transportation services to various programs
- Completed any necessary paperwork require for and maintain detailed log book of client’s activities
- Completed daily documentation including daily shift summaries, communication logs, and other documentation as required
- Built positive rapport with parents, colleges and community groups to build support for programs
Education
MBA - Business Management
EVEREST UNIVERSITY
Orlando, FL06-2018
Bachelor - Early Childhood Edu, Concentration Social Work
RHODE ISLAND COLLEGE
Providence, RI05-2011
Skills
- Invoice processing
- Debt collection
- Data entry
- Document coordination
- Case documentation
- Customer service
- Microsoft/ Excel
- Financial planning
- Leadership skills
Affiliations
- Author/ creative witting award 2022
Accomplishments
- Dedicated twenty years of working in the community
- Have written over five non fiction novels and inspirational books
- Successfully started working toward my PH.D.
References
References available upon request.
Timeline
Invoice/Collection Specialist
YMCA
02.2022 - Current
Childcare Administrator
YMCA
07.2021 - Current
Youth Advocate
YAP
03.2018
Case Manager
Cross-Roads
05.2012 - 08.2015
MBA - Business Management
EVEREST UNIVERSITY
Bachelor - Early Childhood Edu, Concentration Social Work
RHODE ISLAND COLLEGE
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