Elizabeth Morrison
Stafford
Summary
Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client.
Experienced auto claims professional with strong focus on delivering accurate and timely assessments. Adept at navigating complex claims processes and resolving issues efficiently. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability and achieving results under pressure.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster
GEICO
Fredericksburg, VA
05.2024 - Current
- Evaluated auto claims to determine coverage and settlement amounts.
- Collaborated with clients and repair shops to facilitate claim resolution.
- Analyzed accident reports and damage assessments for accuracy.
- Developed comprehensive reports detailing claim findings and recommendations.
- Streamlined claims processing workflows to enhance efficiency and turnaround time.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
Fresh Team Lead
Walmart
Stafford, VA
06.2021 - 05.2024
- Led team in executing daily operational tasks, ensuring adherence to quality standards.
- Developed training programs for new employees, enhancing onboarding efficiency and team performance.
- Implemented process improvements that streamlined workflows, reducing turnaround times significantly.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Monitored inventory levels and coordinated with suppliers to maintain optimal stock levels.
- Facilitated cross-training sessions, increasing team versatility and operational flexibility across functions.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Established clear performance goals for team members, providing regular feedback and coaching for continuous improvement.
Home Health Aide
Private Care
Fredericksburg, VA
08.2019 - 06.2021
- Provided personalized care to clients, assisting with daily living activities and promoting independence.
- Monitored patient health status, documenting changes and reporting concerns to healthcare professionals.
- Administered medications as prescribed, ensuring compliance with safety protocols and regulatory requirements.
- Developed strong relationships with clients, enhancing emotional well-being through companionship and support.
Overnight Supervisor
Sheetz
Stafford, VA
01.2019 - 08.2019
- Supervised overnight operations, ensuring compliance with safety and health regulations.
- Trained team members on operational processes and customer service standards.
- Managed inventory levels, coordinating restocking to maintain product availability.
- Implemented workflow improvements, enhancing efficiency and reducing downtime.
- Monitored cash handling procedures, maintaining accuracy in transactions and deposits.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Seasonal Package Handler for FedEx
Mancore
Stafford, VA
12.2017 - 12.2018
- Work with team to assemble, seal, and load packages into correct trucks.
- Read and comprehend labels to ensure proper processing.
- Follow safety rules at all times.
- Life packages that weigh up to 75 lbs.
- Sort items according to the destination.
- Ability to work with hand tools and loading equipment.
- Work efficiently to meet client and company expectations.
Personal Care Assistant
Home Instead Senior Care
Fredericksburg, VA
06.2017 - 07.2018
- Cares for clients with physical, emotional, or cognitive impairments
- Provides support, encouragement, and companionship by engaging clients in activities, such as playing games, visiting places, taking walks, or having conversations
- Handles household chores for clients, such as laundry, dishes, changing sheets, and other basic cleaning
- Provides transportation to appointments, supermarket, etc.
- Helps client with self-care, such as toileting, bathing, dressing, brushing teeth, etc.
- Assists clients with ambulation and mobility, transporting from one location to another with a wheelchair
- Engages client in muscle stretching and strengthening exercises as needed to improve range of motion
Deli Clerk
Walmart
Stafford, VA
04.2016 - 10.2016
- Offered product samples, answered questions and helped customers find items.
- Packaged and labeled products.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Weighed, packaged and labeled meat products, following proper dating procedures.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality
Cashier/Guest Service Desk
Target
Stafford, VA
09.2014 - 04.2016
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
- Stocked and replenished merchandise according to store merchandising layouts.
- Answered customer telephone calls promptly and in an appropriate manner.
- Priced merchandise, stocked shelves and took inventory of supplies.
Education
High School -
Mountain View High School
Stafford, VA01.2014
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Customer focus
- Customer service
Timeline
Auto Claims Adjuster
GEICO
05.2024 - Current
Fresh Team Lead
Walmart
06.2021 - 05.2024
Home Health Aide
Private Care
08.2019 - 06.2021
Overnight Supervisor
Sheetz
01.2019 - 08.2019
Seasonal Package Handler for FedEx
Mancore
12.2017 - 12.2018
Personal Care Assistant
Home Instead Senior Care
06.2017 - 07.2018
Deli Clerk
Walmart
04.2016 - 10.2016
Cashier/Guest Service Desk
Target
09.2014 - 04.2016
High School -
Mountain View High School