Elizabeth santiago
Chesapeake
Summary
Customer service professional with a strong history of resolving complaints and improving service quality. Skilled in staff training and upselling techniques, focused on enhancing customer satisfaction and driving sales growth. Results-oriented in complaint resolution and effective communication, dedicated to delivering exceptional customer experiences and fostering repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Millers
Portsmouth
02.2022 - 11.2023
- Provided personalized assistance to develop strong customer relationships and encourage repeat business.
- Resolved customer complaints promptly through effective communication and problem-solving techniques.
- Maintained comprehensive product knowledge to deliver accurate information to customers.
- Trained new staff on company policies and procedures to enhance customer interactions.
- Handled returns and exchanges efficiently, adhering to company guidelines.
- Answered customer inquiries with precision regarding products and services.
- Remained calm and professional under pressure, diffusing tense situations effectively.
Customer Service Representative
Wawa
Virginia Beach
03.2022 - 11.2022
- Resolved customer complaints promptly through effective communication and problem-solving.
- Assisted in addressing inquiries about products and services, ensuring accuracy and satisfaction.
- Collected feedback through surveys; utilized insights to enhance service quality.
- Built positive relationships through engaging interactions, fostering a welcoming environment.
- Identified upselling opportunities based on customer needs, increasing sales potential.
- Delivered exceptional service leading to improved customer satisfaction.
- Developed strong connections to encourage repeat business.
Education
High School Diploma -
Tallwood Highschool
Virginia Beach, VA06-2021
Skills
- Customer relationship management
- Complaint resolution
- Product expertise
- Staff training and development
- Upselling strategies
- Service quality enhancement
- Effective communication skills
- Active listening techniques
- Time management skills
- Problem-solving abilities
- Conflict resolution strategies
- Client relations management
- Sales closing techniques
- Promotional support strategies
- Inventory management
Timeline
Customer Service Representative
Wawa
03.2022 - 11.2022
Customer Service Representative
Millers
02.2022 - 11.2023
High School Diploma -
Tallwood Highschool