Elizabeth Stouffer
Gordonsville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
13
13
years of professional experience
Work History
Guest Advocate
Target
Charlottesville
02.2022 - Current
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
On-Call Front Team Member
Whole Foods Market Inc
Charlottesville
10.2018 - 05.2024
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
Seasonal Sales Associate
Belk Department Store
Charlottesville
08.2014 - 05.2024
- Conducted product demonstrations to highlight features and benefits.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Panera Bread
Charlottesville
08.2012 - 03.2018
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained safe food handling practices to prevent germ spread.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Assisted in taking customer orders and providing recommendations.
- Assembled and served meals according to specific guest requirements
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Packaged and bagged cooked food and prepared items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed payments accurately and efficiently using POS system.
Education
High School Diploma -
Murray High School
Charlottesville, VA05-2014
Skills
- Complaint handling
- Stress tolerance
- Cross-selling proficiency
- Exceptional communication
- Strong empathy
- Guest relations
- Check-in coordination
- Shift change management
- Computer skills
- Verbal and written communication
- Cash handling experience
- Basic accounting
- Flexible schedule
- Detail-oriented
- Payment processing
- Information protection
- Customer service
- Guest accommodations
References
References available upon request.
Timeline
Guest Advocate
Target
02.2022 - Current
On-Call Front Team Member
Whole Foods Market Inc
10.2018 - 05.2024
Seasonal Sales Associate
Belk Department Store
08.2014 - 05.2024
Cashier
Panera Bread
08.2012 - 03.2018
High School Diploma -
Murray High School
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