Elizabeth Ward
Williamsburg
Summary
Medical Office Manager with over 10 + years of experience in providing professional administrative and patient support in a healthcare setting. Strong skills in problem-solving and relationship management, dedicated to fostering a seamless patient experience while enhancing team productivity. Skilled in practice management and patient scheduling.
Overview
36
36
years of professional experience
Work History
Office Manager
Children and Adolescents Clinic
HOPEWELL
01.2005 - Current
- Experienced Medical Office Manager with 10+ years of experience in leading office operations and staff management.
- Record of success in developing and implementing efficient office procedures and protocols.
- Skilled at developing and managing relationships with patients and healthcare providers.
- Proficient in using electronic health records and medical scheduling software.
- Knowledge of coding and billing systems to ensure accuracy of charges and payments.
- Managed office mail and correspondence between doctors and other office personnel.
- Responsible for patient referrals and prior authorizations.
Medical Receptionist and Referral Coordinator
Colonial Heights Medical Center
Colonial Heights
06.1996 - 01.2005
- Answered phone calls, greeted patients and handled schedules
- Instructed patients to perform certain tasks prior to being seen.
- Verified patient insurances
- Responsible for patient referrals and prior authorizations for testing and prescriptions.
Bank Teller and Member Services Representativeen
US Senate Federal Credit Union
Washington
09.1989 - 04.1995
- Processed member transactions efficiently and accurately at US Senate Federal Credit Union.
- Assisted members with account inquiries and provided exceptional customer service.
- Managed cash drawer, ensuring accurate cash handling throughout the day.
- Promoted credit union products to enhance member financial literacy and engagement.
- Handled member complaints professionally, resolving issues effectively and promptly.
- Maintained compliance with federal regulations and internal policies in daily operations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed 100 + customer deposits and withdrawals accurately, balancing cash drawer daily.
Education
High School Diploma -
Manchester High School
Manchester, OH05-1988
Skills
- Electronic health records
- Medical scheduling software
- Coding and billing
- Office procedure development
- Patient referral management
- Customer relationship management
- Compliance adherence
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Scheduling coordination
- Mail handling
- Scheduling
- Team supervision
- Staff management
- Billing
- Customer relations
- Customer service
- Office administration
References
References available upon request.
Timeline
Office Manager
Children and Adolescents Clinic
01.2005 - Current
Medical Receptionist and Referral Coordinator
Colonial Heights Medical Center
06.1996 - 01.2005
Bank Teller and Member Services Representativeen
US Senate Federal Credit Union
09.1989 - 04.1995
High School Diploma -
Manchester High School