ELIZABETH WILCHER
Covington
Summary
Experienced administrative and office professional with 22 years of experience optimizing office operations and improving organizational efficiency. Proficient in multitasking, utilizing office technology, and managing financial tasks effectively. Skilled in training staff members and enhancing workflow processes to drive productivity and success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accounting/Payroll Clerk
Crossroad Farm Hauling & Excavating, LLC
09.2024 - Current
- Oversee payroll, ensuring timely, accurate payments and resolving employee inquiries.
- Maintain precise financial records using accounting software, enhancing data accuracy.
- Reconcile financial statements, improving payment tracking and efficiency.
- Manage accounts payable/receivable, ensuring smooth financial operations.
- Ensure timely tax document processing, supporting compliance and confidentiality.
Senior Administrative Assistant
Fincastle Baptist Church
06.2017 - 07.2024
- Facilitated smooth daily operations in support of pastors.
- Coordinated and documented meetings for accurate record-keeping and decision-making.
- Arranged travel and accommodations, maximizing pastoral productivity.
- Handled communication effectively, ensuring timely responses.
- Enabled pastors to focus on core responsibilities through administrative support.
- Streamlined church operations through strategic scheduling, resource allocation, and workflow optimization, enhancing pastoral team efficiency.
Independent Contract Carrier
The Roanoke Times
04.2010 - 09.2017
- Streamlined delivery processes, enhancing efficiency and client satisfaction.
- Resolved customer complaints, significantly elevating service quality.
- Trained new carriers comprehensively, improving team performance and route optimization.
Lead Server/Trainer
The TownCenter TapHouse
04.2015 - 05.2016
- Trained new hires on procedures, ensuring smooth onboarding and compliance with standards.
- Enhanced guest satisfaction through exceptional service, driving repeat business and positive referrals.
- Analyzed and enforced ABC law compliance, mitigating legal risks and maintaining the establishment's reputation for responsible service.
- Meticulously maintained safety and cleanliness protocols, ensuring a pristine dining environment and minimizing potential health risks.
Team Leader/Server
The Greenwood Restaurant
10.2003 - 01.2013
- Managed guest transactions, maintaining financial accuracy.
- Implemented precise order relay system, enhancing customer satisfaction.
- Fostered a cohesive team environment, mentoring new hires and promoting continuous service improvement initiatives.
- Pioneered efficient scheduling strategies, balancing staff needs with business demands to optimize workforce management and operational efficiency.
Legal Assistant
Giles & Lambert, PC
07.2008 - 09.2009
- Meticulously organized legal files, enhancing document accessibility and overall case readiness for attorneys and paralegals.
- Facilitated seamless case progression by efficiently filing court documents and assisting attorneys in meeting critical deadlines.
- Optimized partners' schedules through strategic calendar management, leading to improved time allocation and increased meeting productivity.
- Managed multi-line phone system, elevating client communication and fostering positive relationships.
Administrative Assistant/Tax Preparer
The Bookkeeper
05.2003 - 05.2007
- Created comprehensive financial reports, including profit and loss statements, enabling data-driven strategic decision-making for client's company growth.
- Conducted meticulous reconciliations of bank, credit card, and line of credit accounts, maintaining financial integrity and swiftly resolving discrepancies.
- Managed client and vendor relationships effectively, providing prompt and clear communication to address inquiries and maintain positive business connections.
- Optimized tax preparation procedures, delivering comprehensive financial insights that empowered clients to make strategic business decisions.
Education
A.A.S - Computer Information Science and Business Administration
ECPI Technical College
12.2006
Skills
- Clear communication
- Confidentiality protocols
- Strategic team guidance
- Proficient in balancing multiple responsibilities
- Analytical problem-solving
- Effective time management
- Document management proficiency
- Travel arrangement coordination
- Engaging presentation skills
Certification
Notary Public Jun 2022 - Jun 2026
Timeline
Accounting/Payroll Clerk
Crossroad Farm Hauling & Excavating, LLC
09.2024 - Current
Senior Administrative Assistant
Fincastle Baptist Church
06.2017 - 07.2024
Lead Server/Trainer
The TownCenter TapHouse
04.2015 - 05.2016
Independent Contract Carrier
The Roanoke Times
04.2010 - 09.2017
Legal Assistant
Giles & Lambert, PC
07.2008 - 09.2009
Team Leader/Server
The Greenwood Restaurant
10.2003 - 01.2013
Administrative Assistant/Tax Preparer
The Bookkeeper
05.2003 - 05.2007
A.A.S - Computer Information Science and Business Administration
ECPI Technical College
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