Elizabeth Willard
Gainesville
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Giuseppe's Restaurant Italiano
Gainesville
10.2023 - Current
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed dining room layout to maximize efficiency of staff members.
- Inspected dining areas for any damages or defects.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took beverage orders and served drinks during peak meal times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
Gainesville High School
Gainesville, VA05-2025
Skills
- Telephone reception
- Health standards
- Reservations management
- Detail-oriented
- Order accuracy
- Front of house organization
- Group reservations management
- Hospitality and accommodation
- Table assignment coordination
- Professional appearance
- Team player mentality
- First aid training
- Server support
- Menu board art
- Food allergy awareness
- Customer service
- Takeout order processing
- Customer engagement
- Team collaboration
- Exceptional communication
Timeline
Host
Giuseppe's Restaurant Italiano
10.2023 - Current
Gainesville High School