Ella Culp
Lexington
Summary
Dynamic customer service representative with a proven track record at University Cleaners, excelling in efficient order processing and complaint resolution. Recognized for exceptional multitasking and organizational skills, ensuring seamless event setups as a Wedding Assistant at Big Spring Farm. Committed to fostering teamwork and maintaining high standards of service quality.
Overview
4
4
years of professional experience
Work History
Dry Cleaner Customer Service Representative
University Cleaners
12.2023 - 06.2025
- Processed incoming orders and ensured accurate labeling for efficient service delivery.
- Trained new staff on service procedures and equipment operation to ensure consistent quality.
- Addressed customer complaints promptly, fostering positive relationships and retaining clientele.
- Managed garment handling carefully, preventing damage or loss of customers' items.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
Wedding Assistant
Big Spring Farm
03.2021 - 11.2023
- Maintained inventory of decorations and supplies, ensuring availability for each wedding.
- Demonstrated flexibility by adapting to changing event requirements and preferences.
- Assisted in setting up and breaking down event spaces, maintaining cleanliness and organization throughout shifts.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Fostered an atmosphere of teamwork among colleagues by maintaining open communication and offering assistance whenever needed.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA05-2025
Skills
- Customer service
- Phone etiquette
- Event setup
- Multitasking ability
- Time management
- Communication skills
- Attention to detail
- Teamwork and collaboration
- Reliability
- Organizational skills
Timeline
Dry Cleaner Customer Service Representative
University Cleaners
12.2023 - 06.2025
Wedding Assistant
Big Spring Farm
03.2021 - 11.2023
High School Diploma -
Rockbridge County High School