Ellen Bailey
Gate City
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Sutherland Financial
01.2020 - 09.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding client needs, and offering tailored solutions where applicable.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Managed scheduling and calendar appointments for senior management, optimizing time allocation and productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
CNA
Mrs. Carolyn Bailey
01.2010 - 02.2025
- Provided compassionate care to patient, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for each individual.
- Monitored vital signs regularly, reporting changes to healthcare professionals promptly.
- Administered medications as prescribed, maintaining adherence to healthcare protocols.
- Implemented infection control measures to maintain a sterile environment for patients.
- Developed individualized care plans based on patient assessments and preferences.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Secretary/Recetionist for Nursing Department
Olive Harvey College
01.2004 - 01.2005
- Organized and maintained accurate filing systems to enhance office efficiency.
- Coordinated scheduling for meetings and events, ensuring optimal resource allocation.
- Managed incoming communications, prioritizing urgent requests for timely responses.
- Assisted faculty and students in navigating administrative procedures effectively.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Receptionist/secretary for English Department
Chicago State University
01.1992 - 01.1993
- Managed front desk operations, ensuring efficient flow of communication and visitor management.
- Provided exceptional customer service, addressing inquiries with professionalism and courtesy.
- Coordinated appointment scheduling for faculty and staff, optimizing calendar efficiencies.
- Maintained accurate records and databases for student interactions and administrative tasks.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Timeline
Administrative Assistant
Sutherland Financial
01.2020 - 09.2025
CNA
Mrs. Carolyn Bailey
01.2010 - 02.2025
Secretary/Recetionist for Nursing Department
Olive Harvey College
01.2004 - 01.2005
Receptionist/secretary for English Department
Chicago State University
01.1992 - 01.1993