Elloise Dana Litulumar
Fairfax
Summary
Dynamic Program Operations Specialist with proven experience supporting and optimizing large-scale federal and private sector programs. Skilled in cross-functional coordination, process improvement, data analysis, and stakeholder communication. Adept at managing multiple projects, enhancing program efficiency, and supporting mission-critical initiatives. Proficient in tools such as Jira, Salesforce, Power BI, Tableau, and SharePoint to track operations, drive performance, and deliver actionable insights.
Overview
5
5
years of professional experience
Work History
Program Management Analyst
IntelliBridge
07.2024 - 03.2025
- Led program documentation efforts, creating formal policies and procedures to standardize federal client operations.
- Coordinated program activities and stakeholder communications across surface transportation and aviation sectors.
- Analyzed raw case data and developed KPIs to assess and optimize program performance.
- Built and maintained Power BI dashboards to track adjudication rates and operational throughput.
- Designed training materials and operational briefings for key transportation security personnel.
Donor Database Consultant
National Archives Foundation
05.2022 - 07.2024
- Supported operational efficiency through database management, donor tracking, and reporting.
- Streamlined processes for gift processing, membership renewals, and donor acknowledgment using Raiser's Edge.
- Mitigated operational risks by identifying and resolving fraudulent transactions across multiple platforms.
- Generated custom SQL reports for cross-departmental operational insights and decision-making.
- Partnered with internal teams to coordinate seamless execution of high-profile events and donor engagements.
- Analyzed operational workflows to identify process inefficiencies and recommend improvements.
Business Operations Analyst
K2Share, LLC
01.2021 - 12.2021
- Developed key performance indicators to assess role-based cybersecurity training program effectiveness.
- Managed SharePoint platforms to enhance visibility of federal cybersecurity initiatives and events.
- Produced comprehensive after-action reports detailing operational assessments and risk analysis findings.
- Provided actionable recommendations for process improvements based on thorough evaluations.
- Led revisions of policy controls to ensure alignment with NIST NICE Framework guidelines.
- Facilitated cross-departmental collaboration to strengthen cybersecurity training program engagement.
Program Analyst - Training Specialist
K2Share, LLC
04.2020 - 12.2020
- Conducted quarterly phishing campaign exercises for approximately 57,000 federal employees and contractors per federal guidelines related to cybersecurity.
- Developed comprehensive reports to support decision-making processes for senior leadership.
- Analyzed program performance metrics to identify areas for improvement and enhance operational efficiency.
- Managed stakeholder communication effectively, ensuring alignment on project goals and progress updates.
Operations Specialist
CHM Hire, LLC (Contractor for Constellis)
11.2019 - 04.2020
- Conducted financial audits and data migration to Salesforce to support OCONUS contract operations.
- Analyzed invoice discrepancies and provided resolutions for both CONUS and OCONUS personnel contracts.
- Tracked and managed operational task orders using Jira for international contract support.
Education
Bachelor of Science - Criminology, Law And Society
George Mason University
Fairfax, Virginia05.2016
Skills
- Program Operations & Process Optimization
- Performance Metrics & KPI Development
- Data Analysis & Reporting
- Cross-Functional Team Coordination
- Policy & Procedure Development
- Stakeholder Engagement
- Project Documentation & Compliance
- CRM & Database Management
- Training & Communications Development
- Client relationship management
- Policy analysis
- Business process improvement
Timeline
Program Management Analyst
IntelliBridge
07.2024 - 03.2025
Donor Database Consultant
National Archives Foundation
05.2022 - 07.2024
Business Operations Analyst
K2Share, LLC
01.2021 - 12.2021
Program Analyst - Training Specialist
K2Share, LLC
04.2020 - 12.2020
Operations Specialist
CHM Hire, LLC (Contractor for Constellis)
11.2019 - 04.2020
Bachelor of Science - Criminology, Law And Society
George Mason University
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