Elsa Ramos
Stafford
Summary
Store Manager/Area Manager equipped with extensive experience in retail management and sales. Possesses distinguished leadership skills and multi-tasking strengths required for a fast paced environment. Friendly Store Director with 15year of experience. Demonstrated success managing diverse aspects of store presentation and delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, personnel and payroll management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Store Manager
Essilorluxottica -For Eyes Optical
02.2024 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation’s and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Take Measurements PD/ Seg height and read prescription
- Leads Doctor of Optometry partnership and co- planning
- Perform administrative duties include payroll inventory management technical application and understanding
Store Director
Aerie By American Eagle
04.2018 - 02.2024
- Responsible for driving sales and exceeding company goals
- Trained and mentored teams and assistant managers supervisor and customer service associates.
- Trains and evaluates performance and conduct of new and current employees and implement plans for improvement as appropriate.
- Provides exceptional customer service and ensures the employees also provide the same level of service
- Maintains store staff by recruiting, selecting, and training employees
- Ensures merchandising of store is maintained to company standards
- Utilize labor management tools, including effective scheduling, to maximize productivity and profitability
- Encourage store employees to take ownership of their performance and career development plans
- Resolve customer problems or complaints by determining optimal solutions
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to the bank
- Traveled and supported other location to hire recruit and train when needed
Store Manager/Area Manager of Operations of VA/MD
Rue 21
04.2015 - 06.2019
- Responsible for meeting and exceeding company sales, credit and conversion for a yearly over 4 million dollar store
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions for multiple location.
- Identified current and future trends that appeal to consumers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Created a positive environment for the customer while demonstrating leadership and customer service by modeling the actions expected of a customer focused brand
- Demonstrated rapid learning capacity, flexibility, and versatile skill-set
- Ensured adequate stock levels and cohesive total store assortment through efficient management of backroom operations and merchandising
- Guaranteed overall adherence to brand standards in completing merchandise transitions
- Responsible for and conducted hiring interviews and training processes in multiple locations
- Traveled with Managers in Training Visuals
- Recruited and trained multiple associates and managers
- Trained multiple District Managers
- Developed several associates to management position, earning a reputation as a skilled coach and mentor
- Responsible for organization of paperwork, physical inventory, cash handling, banking procedures, policies, and time management
- Recognized by District Manager for outstanding sales and leadership
- Manage multiple locations
Education
Bachelor of Science - Business Management
Northern Virginia Community College
Woodbridge, VA06.2007
Skills
- Supports all aspects of store performance
- Experienced in generating sales and profits
- Controlling expenses and inventory
- Coaching and developing employees
- Extensive merchandising experience
- Training of New Management
- Experience with budgets and payroll, scheduling and staffing
- Recruiting and interviewing
- Conflict resolution skills
- Sales leadership
- Ability to quickly build a rapport with customer
- Human Resources Oversight
- Administrative Management
- Multitasking and Organization
- Coaching and Mentoring
- Business Leadership
- Store Merchandising
- Verbal and Written Communication
- Performance Monitoring and Evaluation
- Word, and Excel
Timeline
Store Manager
Essilorluxottica -For Eyes Optical
02.2024 - Current
Store Director
Aerie By American Eagle
04.2018 - 02.2024
Store Manager/Area Manager of Operations of VA/MD
Rue 21
04.2015 - 06.2019
Bachelor of Science - Business Management
Northern Virginia Community College
Similar Profiles
GRACIELA ARIASGRACIELA ARIAS
Production Team Lead at Essilorluxottica Optical ManufacturingProduction Team Lead at Essilorluxottica Optical Manufacturing
Rhonda KlecknerRhonda Kleckner
Optical Sales Associate at EssilorLuxottica, Target OpticalOptical Sales Associate at EssilorLuxottica, Target Optical
Tiffany BrockmoleTiffany Brockmole
Associate Technician at Walman Optical / EssilorLuxotticaAssociate Technician at Walman Optical / EssilorLuxottica