Elsa Ramos
Stafford
Summary
Store Manager/Area Manager equipped with extensive experience in retail management and sales. Possesses distinguished leadership skills and multi-tasking strengths required for a fast paced environment. Friendly Store Director with 15year of experience. Demonstrated success managing diverse aspects of store presentation and delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, personnel and payroll management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Store Manager
Essilorluxottica -For Eyes Optical
02.2024 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation’s and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Take Measurements PD/ Seg height and read prescription
- Leads Doctor of Optometry partnership and co- planning
- Perform administrative duties include payroll inventory management technical application and understanding
Store Director
Aerie By American Eagle
04.2018 - 02.2024
- Responsible for driving sales and exceeding company goals
- Trained and mentored teams and assistant managers supervisor and customer service associates.
- Trains and evaluates performance and conduct of new and current employees and implement plans for improvement as appropriate.
- Provides exceptional customer service and ensures the employees also provide the same level of service
- Maintains store staff by recruiting, selecting, and training employees
- Ensures merchandising of store is maintained to company standards
- Utilize labor management tools, including effective scheduling, to maximize productivity and profitability
- Encourage store employees to take ownership of their performance and career development plans
- Resolve customer problems or complaints by determining optimal solutions
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to the bank
- Traveled and supported other location to hire recruit and train when needed
Store Manager/Area Manager of Operations of VA/MD
Rue 21
04.2015 - 06.2019
- Responsible for meeting and exceeding company sales, credit and conversion for a yearly over 4 million dollar store
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions for multiple location.
- Identified current and future trends that appeal to consumers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Created a positive environment for the customer while demonstrating leadership and customer service by modeling the actions expected of a customer focused brand
- Demonstrated rapid learning capacity, flexibility, and versatile skill-set
- Ensured adequate stock levels and cohesive total store assortment through efficient management of backroom operations and merchandising
- Guaranteed overall adherence to brand standards in completing merchandise transitions
- Responsible for and conducted hiring interviews and training processes in multiple locations
- Traveled with Managers in Training Visuals
- Recruited and trained multiple associates and managers
- Trained multiple District Managers
- Developed several associates to management position, earning a reputation as a skilled coach and mentor
- Responsible for organization of paperwork, physical inventory, cash handling, banking procedures, policies, and time management
- Recognized by District Manager for outstanding sales and leadership
- Manage multiple locations
Education
Bachelor of Science - Business Management
Northern Virginia Community College
Woodbridge, VA06.2007
Skills
- Supports all aspects of store performance
- Experienced in generating sales and profits
- Controlling expenses and inventory
- Coaching and developing employees
- Extensive merchandising experience
- Training of New Management
- Experience with budgets and payroll, scheduling and staffing
- Recruiting and interviewing
- Conflict resolution skills
- Sales leadership
- Ability to quickly build a rapport with customer
- Human Resources Oversight
- Administrative Management
- Multitasking and Organization
- Coaching and Mentoring
- Business Leadership
- Store Merchandising
- Verbal and Written Communication
- Performance Monitoring and Evaluation
- Word, and Excel
Timeline
Store Manager
Essilorluxottica -For Eyes Optical
02.2024 - Current
Store Director
Aerie By American Eagle
04.2018 - 02.2024
Store Manager/Area Manager of Operations of VA/MD
Rue 21
04.2015 - 06.2019
Bachelor of Science - Business Management
Northern Virginia Community College
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