Elyas Qiaz
Ashburn,VA
Summary
Proven Pharmacy Technician Trainee at Giant Pharmacy, adept in medication dispensing and inventory organization, I excel in high-pressure environments, demonstrating exceptional problem-solving and effective communication skills. My dedication to patient confidentiality and teamwork significantly enhanced pharmacy efficiency, earning commendation for professionalism and adaptability in learning new technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Giant Food Stores
01.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Dunkin
06.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Pharmacy Technician Trainee
Giant Pharmacy
06.2024 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Counted, measured, and compounded medications following standard procedures.
- Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
Education
High School Diploma - Biology
George Mason University
Fairfax, VASkills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Medication dispensing
- Customer service
- Prescription filling and labeling
- Data entry
Certification
• Commonwealth Of Virginia- Department Of Health Profession
- Certified Sales Associate (CSA) - Retail Education Association.
Timeline
Pharmacy Technician Trainee
Giant Pharmacy
06.2024 - Current
Cashier Team Lead
Dunkin
06.2023 - Current
Customer Service Representative
Giant Food Stores
01.2022 - 06.2023
• Commonwealth Of Virginia- Department Of Health Profession
- Certified Sales Associate (CSA) - Retail Education Association.
High School Diploma - Biology
George Mason University
Similar Profiles
Sara PlantSara Plant
Associate at Giant Food StoresAssociate at Giant Food Stores
Madison MillerMadison Miller
Assistant Store Manager at Giant Food StoresAssistant Store Manager at Giant Food Stores
Madeline JanisMadeline Janis
Giant Direct Shopper at Giant Food StoresGiant Direct Shopper at Giant Food Stores