Elyon Tewolde
Arlington
Summary
Dynamic IT professional with experience at ComputerWare, Inc., excelling in troubleshooting and problem resolution. Skilled in cybersecurity and team collaboration, I effectively supported technology rollouts and enhanced customer satisfaction. Proven ability to engage clients and deliver solutions, ensuring optimal performance and seamless operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Intern
ComputerWare, Inc
05.2024 - 08.2024
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Food Server
The Wharf Restaurant
09.2022 - 08.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Sales Associate
Foot Locker
06.2021 - 09.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Business Information Technology
Virginia Tech
Blacksburg, VA06-2027
High School Diploma -
Wakefield High School
Arlington,VA06-2023
Skills
- Networks
- Operating systems
- Team collaboration
- Hardware installation
- CSS
- Cybersecurity best practices
- Web development expertise
- Information systems
- Javascript
- IT management
- Cybersecurity
Certification
- Learning SQL Programming Training
- Google Data Analytics Certification, Coursera
Timeline
IT Intern
ComputerWare, Inc
05.2024 - 08.2024
Food Server
The Wharf Restaurant
09.2022 - 08.2023
Sales Associate
Foot Locker
06.2021 - 09.2022
Business Information Technology
Virginia Tech
High School Diploma -
Wakefield High School
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