Summary
Overview
Work History
Education
Skills
Timeline
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Emad Shoeb

Chantilly

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

25
25
years of professional experience

Work History

General Manager

SWAHILI VILLGE
Washington
12.2019 - 12.2023
  • Developed a $ 5 Million one location operation to a $ 15 Million three locations operations.
  • Handled all aspects of operations, developments, recruiting, marketing, IT & Financials.
  • Built a national Brand.
  • Developed the future locations in Northern Virginia, Atlanta & Dallas.

General Manager

KONA GRILL
Huntsville
07.2017 - 12.2019
  • Annual Sales Volume: $3.1 Million - $3.6 Million
  • Generated an increase of sales by $400,000 year-over-year
  • 2017 Engagement Award an honour highlighting the commitment to be 100% responsive to guest feedback (company average is 79%)
  • Reduced turnover from 210% in 2017 to 61% in 2018; retained 100% of kitchen & management team
  • Improved guests' perceptions and surveys from 79% to 93% during tenure
  • Hired, trained and developed emerging leadership within the organization as well as 28 team members

General Manager

ROMANO'S MACARONI GRILL
Woodbridge
08.2012 - 09.2017
  • Annual Sales Volume: $3.6 Million - $4.5 Million
  • Hired in as GENERAL MANAGER. Promoted to ASSISTANT DIRECTOR OF OPERATIONS in 2013.
  • (Reason for leaving: Left to pursue greater career growth opportunities.)

General Manager

T.G.I. FRIDAYS
Orlando
10.1998 - 08.2012
  • Annual Sales Volume: $2.6 Million - $24 Million
  • Hired in as GENERAL MANAGER. Promoted to DIRECTOR OF OPERATIONS in 2006
  • Awarded Culture of Hospitality Leadership in 2004 - honour earned by creating a guest-focused environment wherein team members were developed and trained in the pursuit of guaranteed customer satisfaction
  • Received Vice Presidential Gold Star & Director of Operations Silver Star awards in 2003 for having the most successful opening in the company ever
  • Broke multiple sales records in 2004 including Daily Sales Volume & Weekly Sales Volume
  • (Reason for leaving: Last placement was in Morocco. Returned to United States with a new opportunity.)

Education

Bachelor of Science - Chemistry

Benghazi University
Benghazi, Libya

Skills

  • Financial management
  • Operations oversight
  • Brand development
  • Marketing strategy
  • IT systems management
  • Customer relationship management

Timeline

General Manager

SWAHILI VILLGE
12.2019 - 12.2023

General Manager

KONA GRILL
07.2017 - 12.2019

General Manager

ROMANO'S MACARONI GRILL
08.2012 - 09.2017

General Manager

T.G.I. FRIDAYS
10.1998 - 08.2012

Bachelor of Science - Chemistry

Benghazi University

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Emad Shoeb