Emani Middleton
Hampton
Summary
Dynamic financial representative with proven expertise in relationship building and risk assessment at Langley Credit Union. Adept at enhancing customer satisfaction through tailored financial solutions and effective communication. Skilled in cash flow analysis and dedicated to continuous improvement, fostering a collaborative environment to drive success.
Successful at promoting products, reviewing financial histories and serving customer needs with a tenacious and thorough approach. Excellent communication, planning, and organizational skills.
Overview
5
5
years of professional experience
Work History
Financial Representative
Langley Credit Union
11.2024 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
Bank Teller
Langley Credit Union
08.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Restaurant Waiter
Outback Steakhouse
10.2022 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Assistant Manager
Dairy Queen Store
10.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
PsyD - Psychology
Norfolk State University
Norfolk, VA01-2027
Skills
- Customer service
- Payment plans
- Relationship building
- Selling techniques
- Appointment scheduling
- Payment processing
- Cash flow analysis
- Sales expertise
- Investment advice
- Account management
- Financial planning
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
Timeline
Financial Representative
Langley Credit Union
11.2024 - Current
Restaurant Waiter
Outback Steakhouse
10.2022 - 09.2023
Bank Teller
Langley Credit Union
08.2022 - Current
Assistant Manager
Dairy Queen Store
10.2019 - 08.2022
PsyD - Psychology
Norfolk State University
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