Emari Ricks-Anthony
Norfolk
Summary
Accomplished Customer Service Representative with a proven track record at Lowe's Home Improvement, excelling in conflict resolution and critical thinking. Enhanced customer loyalty through empathetic complaint resolution and efficient online support. Skilled in Microsoft Office and active listening, consistently delivering high customer satisfaction and team collaboration for improved service delivery.
Compassionate professional in childcare with proven ability to efficiently manage and complete tasks, ensuring both safety and engaging learning environments. Possess specialized skills in early childhood development, behavior management techniques, and activity planning. Excel at communication, empathy, and patience, fostering positive relationships with children and parents alike.
Overview
5
5
years of professional experience
Work History
Daycare Assistant
Jenny’s Angels
Norfolk
01.2024 - Current
- Monitored children's progress and behavior, reporting observations to lead teacher.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Implemented positive discipline techniques to guide children's behavior.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Developed positive relationships with parents through communication about their child's daily activities.
- Maintained organized and clean classroom and play areas.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Developed and enforced positive strategies to encourage good behavior.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Facilitated group activities to promote teamwork and social skills among children.
- Attended to lunch periods to help children open food packages and monitor activities
- Provided instruction on professional technology use and web etiquette.
- Encouraged collaboration among students through group projects and activities.
- Scheduled group and private tutoring sessions to assist students requiring extra help.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Taught internet safety tips and online etiquette.
Customer Service Representative
Lowe's Home Improvement
Norfolk
04.2020 - 08.2023
- 2+ Years of collections with payments
- 2+ Advanced level experience in customer service
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on new technologies and software applications.
- Adapted quickly to changes in technology or workflow processes.
- Accurately entered and updated customer data into the company database system.
- Maintained data entry requirements by following data program techniques and procedures.
Education
Phlebotomy Certificate - Phlebotomy
Tidewater Community College
Virginia Beach, VA08.2023
High School Diploma -
Norview High School
Norfolk, VA06.2023
Skills
- Data entry
- Advanced computer skills
- Listening Skills
- Advanced customer service
- Professionalism
- Detail oriented
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Multi-line phone talent
- Product Sales
- Customer Education
- Medical terminology knowledge
- Microsoft Office
- Kronos
- 3 years
- Fast paced
- Student assessment
- Digital literacy instruction
- Audio production
- Virtual reality
Timeline
Daycare Assistant
Jenny’s Angels
01.2024 - Current
Customer Service Representative
Lowe's Home Improvement
04.2020 - 08.2023
Phlebotomy Certificate - Phlebotomy
Tidewater Community College
High School Diploma -
Norview High School