Ember Tamez
Virginia Beach
Summary
Certified Pharmacy Technician with proven expertise at Walgreens in medication management and customer service. Skilled in problem-solving and advanced math, ensuring accurate prescription filling and compliance with FDA and HIPAA regulations. Recognized for maintaining drug security and fostering positive patient relationships, enhancing overall pharmacy efficiency.
Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
10.2024 - Current
- Maintained proper drug storage and records for controlled drugs.
- Restocked pharmacy shelves with current medications, as well as managing out of date medications.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, refilling prescriptions, and helping patients understand their insurance
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Filled and labeled prescriptions with accurate quantities and patient information
- Dose Calculations
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Remaining level-headed despite stressful situations within the Pharmacy, as well as patients
Cashier
Walgreens Boots Alliance
02.2023 - 09.2024
- Answered questions about current sales, discounts, and aiding customers in using the rewards program
- Addressed customer needs by offering them information on the products they purchased
- Restocked and organized products as well as completing weekly expiration checks
- Operated cash register for cash, check, and credit card transactions
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup in both the pharmacy and the storefront
Cashier Trainer
McDonald's
10.2019 - 02.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Operated POS system to complete cash, credit and check transactions.
- Created positive atmosphere by greeting customers, answering questions and giving customers information about food items
- Processed both cash and card purchases and returns.
- Monitored areas for security issues and safety hazards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
Education
No Degree - Social Work
Virginia Wesleyan University
Virginia Beach06-2028
Skills
- Pharmacist support
- Problem-solving skills
- Drug security
- Customer Service
- Advanced math skills
- FDA and HIPAA compliance
- Prescription labeling
- Medication storage
- Inventory management
- Team collaboration
- Filling prescriptions
- Data entry
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
10.2024 - Current
Cashier
Walgreens Boots Alliance
02.2023 - 09.2024
Cashier Trainer
McDonald's
10.2019 - 02.2022
No Degree - Social Work
Virginia Wesleyan University