EMI SANDRA YIBIRI

. Lectured English to students

. Marketing and Publicity of all sectors of the institution

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Developed rapport with clientele through friendly interactions and personalized service experiences.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Processed cash, check and credit card payments.
• Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
• Generally attending to clients at the counter
• Receiving, treating forwarding and delivering mails
• Using IPS to treat mails
• Using CAMO to pay Eschool (school fees), Custom (Duane), Taxes (Impo) and other transactions
• Treating Caisse d'epagne

• Advocating against sexual violence and harassment on the girl child
• Researching, proposing and coordinating of girl child related projects and activities
• Coordinating back to school activities for the underprivileged girl child by assisting with back to school needs (usually donated by donors around the globe)
• Coordinating and advocating of activities concerning the international day of the girl child
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to organization regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

• Secretarial duties
• (staff sourcing, taking minutes, contacting donors or Sponsors, draft visiting programs and schedules)
• Assisted in scouting and mapping locations of Orphanages to be visited
• Charged with distribution of (Food, didactic materials, mama kits and relief/back to school materials) to the less privileged
• Charged with social activities
• Charged with heading small talks and sensitizations on issues like; Anger management, Marriage counseling and security
• Charged with headlining presentations

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managing finance, payment of staff and keeping the books
• Overseeing marketing of the institution and meeting student enrollment goals
• Organizing and hosting orientation open door day activities
• Developing and producing reports on activities
• Teaching English Language

• Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
• Increased efficiency in data entry by accurately inputting collected information into the designated database system.
• Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
• Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
• Coordinated the work of the Organization on monitoring the impact / significance of previously distributed items
• Community mobilization
• Charged with the daily administration of the organizations policy and entry of data using ODK COLLECT
• Post distribution monitoring
• Charged with the contacting and sourcing of community mobilizers
• Focal point of the project deliveries to pre-positioning points and final deliveries of related reports/documents
• Do daily and weekly supervision at field level
• Ensure proper handover, including signatures, for all equipment allocated to field enumerators within my locality and leadership
• Ensure anti-corruption, transparency, Impartiality, neutrality principles in all processes (e.g., in house hold items distribution, financial management, vulnerability registration)
• 
  
• Reporting, Emergency Preparedness
• Ensure safe and efficient transport of team members and materials/goods
• Ensure WFP assets management system are in place and followed at field level
• In coordination with the project supervisor, ensure that ICT equipment and internet connection is adequate for the teams needs and functioning
• Prepare and develop status reports as required by management
• Promote and share ideas for improvement of successful execution of daily and weekly tasks
• Coordinated the overall drafting of the final report as a targeting enumerator and team leader of a 5 team members in accordance to priority and confirmation of targeting list