Results-oriented professional with a strong background in banking and training. Skilled in effective team growth techniques and active listening, committed to enhancing client experiences and promoting financial literacy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Universal Banker
Burke and Herbert Bank
Bluefield, VA
10.2025 - Current
Assisted customers with account opening and maintenance procedures.
Processed transactions efficiently, ensuring accuracy in cash handling and record-keeping.
Educated clients on banking products and services to enhance their financial knowledge.
Resolved customer inquiries and issues promptly, fostering positive relationships.
Customer Service Teller
Burke and Herbert Bank
Bluefield, VA
01.2025 - 10.2025
Processed customer transactions accurately and efficiently to ensure seamless banking experiences.
Assisted clients in navigating bank products and services, enhancing overall customer satisfaction.
Maintained cash drawer balance by performing regular reconciliations and audits.
Educated customers on digital banking tools, promoting usage for convenience and efficiency.
Corporate Trainer
TriMkt
Raleigh, NC
09.2023 - 10.2024
Formulated approaches to manage and coach employees in reaching organizational objectives.
Focused on face-to-face sales for new acquisitions for clients we represented.
Led comprehensive interviews assessing candidate skills and cultural fit.
Led sales team comprising 7-10 representatives.
Analyzed locations to expand door-to-door sales efforts.
Education
Bachelor of Science - Communications
Virginia Tech
Blacksburg, VA
12-2022
Skills
Leadership
Excellent interpersonal communications
Active listening
Critical thinking
Effective Team Growth Techniques
Employee Onboarding
Certification
[ABA Universal Banker Certification] Training - 9-17-2025