EMILY ALBERTS
Blacksburg
Summary
Skilled in content development and public relations, with published work in the Wall Street Journal. Demonstrated expertise in communications and professional writing.
Overview
18
18
years of professional experience
Work History
Vice President
New Ridge Home Goods
01.2016 - Current
- Established and maintained customer accounts with over 30 e-commerce retail channels such as Amazon, Wayfair, and The Home Depot. Negotiated terms, allowances and contracts.
- Generated sales invoices and reconciled all accounts payable/receivable. Managed all customer service inquiries, returns, credits, damage claims and disputes.
- Handled team member onboarding and training and developed SOPs. Created sales reports, profit and loss reports, and commissions reports for sales and marketing teams.
- Organized all product data and generated ad copy, SEO, keywords, UPCs, descriptions and images for over 200 products. Ensured successful template upload to bring products online to the American market.
Feature Story Writer
Freelance-writers
05.2012 - Current
- Writer for local and regional publications.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Communications Manager, Virginia Tech
Critical Technology & Applied Science Institute
01.2014 - 12.2015
- Developed compelling content for company website, newsletter and social media channels, driving user engagement and conversions.
- Translated complex scientific research initiatives for a general audience via press releases, promotional materials and industry partnerships.
- Advanced research communication efforts in a multicultural, scientific environment with medical, scientific, and government organizations.
Executive Assistant and Grant Proposal Specialist
Virginia Bioinformatics Institute
04.2007 - 10.2009
- Part of a research team awarded the largest grant in Virginia Tech history ($33 million).
- Handled proposal compliance, proofreading, layout, editing, formatting, image requirements, and EndNote entries.
- Developed KnowledgeWiki website to streamline administrative processes and protocols.
- Arranged conferences, events and travel including all account expenses and reimbursements for executive team and senior management group.
Education
Master of Arts - English
Virginia Tech
Blacksburg, VA05-2006
Certificate in Professional Writing - Feature Writing, Journalism, And Rhetoric
Old Dominion University
Norfolk, VA05-2004
Bachelor of Arts - English Major, Psychology Minor
Virginia Tech
Blacksburg, VA05-2003
Skills
- CRM, Adobe, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint), QuickBooks, WordPress, Shopify
- Copywriting, copyediting, technical writing, science writing, professional writing, feature story writing, content creation, social media, communications, public relations, journal articles, grant proposal writing
- E-commerce channels, online marketing, ad campaigns and promotional materials
- Operations, team leadership, decision-making, troubleshooting, customer relations, account management
Timeline
Vice President
New Ridge Home Goods
01.2016 - Current
Communications Manager, Virginia Tech
Critical Technology & Applied Science Institute
01.2014 - 12.2015
Feature Story Writer
Freelance-writers
05.2012 - Current
Executive Assistant and Grant Proposal Specialist
Virginia Bioinformatics Institute
04.2007 - 10.2009
Master of Arts - English
Virginia Tech
Certificate in Professional Writing - Feature Writing, Journalism, And Rhetoric
Old Dominion University
Bachelor of Arts - English Major, Psychology Minor
Virginia Tech
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