Emily Au
Woodbridge
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Cheesecake Factory Restaurant. Excelled in fostering customer relationships and resolving issues with patience and empathy. Demonstrates strong work ethic and integrity, ensuring high levels of accuracy and safety in fast-paced environments. Skilled in team collaboration and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier/Bakery Worker
Cheesecake Factory Restaurant
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Server
Westminister at Lake Ridge
11.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Understanding dietary restrictions and preferences and ensuring resident's meals meets those needs
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Applied Science - Sociology
Northern Virginia Community College
Annandale, VA05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Vietnamese
Limited Working
Timeline
Cashier/Bakery Worker
Cheesecake Factory Restaurant
10.2022 - Current
Server
Westminister at Lake Ridge
11.2021 - 09.2022
Associate of Applied Science - Sociology
Northern Virginia Community College
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