Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Chapman

Woodbridge

Summary

Organized and detail-oriented Dental Assistant with hands-on experience in chairside clinical support, front office operations, and administrative coordination. Skilled in scheduling, insurance verification, billing support, digital records management, and patient communication in fast-paced healthcare and hospitality environments. Recognized for strong organizational skills, accuracy in documentation, and the ability to streamline workflow while maintaining a high level of professionalism and patient care. Eager to contribute both clinical and administrative expertise to a dynamic dental or medical office.

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

12
12
years of professional experience

Work History

Dental Assistant

NOVA Dental Center
01.2023 - 08.2023
  • Assisted dentists during routine and complex dental procedures
  • Exposed and processed dental X-rays
  • Sterilized instruments and ensured OSHA-compliant infection control standards
  • Prepared and broke down treatment rooms for procedures
  • Maintained accurate patient treatment records in digital systems
  • Assisted with patient scheduling, billing, and insurance claim processing
  • Educated patients on postoperative and oral hygiene care
  • Coordinated lab cases and tracked case completion timelines
  • Managed front-desk coverage during peak hours to improve workflow efficiency
  • Verified insurance eligibility and confirmed patient documentation prior to appointments

Lead Server

Shakin’ Crab
06.2017 - 08.2018
  • Managed servers to ensure smooth daily dining operations
  • Trained new hires on customer service standards and safety procedures
  • Handled guest concerns to maintain high satisfaction ratings
  • Processed orders accurately using POS system
  • Maintained clean and organized front-of-house environment
  • Assisted with scheduling and shift coordination
  • Supported cash handling, end-of-day reconciliation, and financial transactions
  • Maintained inventory awareness and communicated supply needs to management

Front Desk Supervisor

Comfort Inn
03.2015 - 02.2017
  • Supervised 5–6 front desk employees and oversaw daily hotel operations
  • Acted as Manager on Duty when required
  • Handled guest complaints and resolved service issues professionally
  • Monitored room availability, rates, and booking adjustments
  • Coordinated room blocking and VIP guest arrivals
  • Maintained accurate daily reports and cash drawer reconciliation
  • Managed phone communications, reservations, and administrative documentation
  • Assisted with staff scheduling and workflow coordination
  • Ensured accurate check-in/check-out processes and record keeping

Customer Care Representative / Cashier

Kmart
10.2011 - 02.2015
  • Assisted customers with product selection and service inquiries
  • Operated cash register and processed payments accurately
  • Resolved customer concerns to maintain positive shopping experience
  • Stocked merchandise and maintained organized sales floor
  • Calculated discounts, rewards, and handled daily cash reconciliation
  • Maintained knowledge of weekly promotions and advertisements
  • Entered customer data and processed returns and exchanges
  • Supported inventory counts and loss prevention procedures

Education

Medical Coding Certificate -

Devry University
Manassas, VA
06-2024

High School Diploma - undefined

Osborne High School
Manassas, VA

Dental Assistant Certificate - undefined

DATs
06-2018

Skills

  • Instrument preparation
  • First aid training
  • Restorative dentistry
  • Chair-side support
  • Dental terminology
  • Sanitation protocols
  • Oral X-rays
  • Disinfecting rooms and equipment
  • HIPAA compliance
  • Stress management techniques
  • Patient scheduling
  • Dental procedure preparation
  • Office management

Timeline

Dental Assistant

NOVA Dental Center
01.2023 - 08.2023

Lead Server

Shakin’ Crab
06.2017 - 08.2018

Front Desk Supervisor

Comfort Inn
03.2015 - 02.2017

Customer Care Representative / Cashier

Kmart
10.2011 - 02.2015

High School Diploma - undefined

Osborne High School

Dental Assistant Certificate - undefined

DATs

Medical Coding Certificate -

Devry University
Emily Chapman