Emily "Emmy" Lund
Rustburg,VA
Summary
Experienced and empathetic Occupational Therapist with a diverse background in delivering client-centered care across various settings. Committed to seeking continuous improvement and progress throughout the continuum of care. Demonstrated success in increasing client satisfaction through individualized care plans and fostering collaboration with client, family and interdisciplinary teams. Excited about leveraging these skills as a Customer Experience Manager at Moves.
Overview
6
6
years of professional experience
Work History
Occupational Therapist
AMN Healthcare
06.2024 - Current
- Conduct comprehensive assessments to evaluate client's functional abilities and develop treatment plans based on individualized needs and goals.
- Meticulously review records and referrals to determine and implement best treatment methods.
- Consult with direct and indirect-care staff to implement best methods to achieve therapy goals.
- Provide extensive education at a variety of levels to empower clients and families to understand current conditions and justification for treatment options for current functional levels.
- Identify issues, analyzed information and demonstrated creativity and resourcefulness through the development of innovative solutions.
Occupational Therapist
Children's Therapy Concepts
12.2023 - 05.2024
- Evaluated, assessed, and synthesized data of pediatric clients utilizing standardized assessments and clinical reasoning skills to determine their needs for occupational therapy services.
- Facilitated therapy services to pediatric clients in home, cinic and natural environment settings to address developmental milestones, strengthening/balance, self-regulation skills, sensory processing and motor skills.
- Provided parent education, discuss strategies and cultivate relationships to promote carryover of therapy sessions at home.
Medical Scribe
OrthoVirginia
01.2020 - 08.2021
- Accompanied physicians during daily clinic to capture all aspects of orthopedic patient encounters in order to ensure accuracy and aid in providing excellent patient care through workflow efficiency and productivity.
- Generated master documents through use of Epic Software which include history of present illness, physical exam, imaging, plan, assessment, diagnosis and procedures.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Communicated with other medical staff and personnel to obtain additional patient information.
Server
Texas Roadhouse Restaurant
03.2019 - 05.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized adaptable communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Master of Science - Occupational Therapy
Radford University
Radford, VA12.2023
Bachelor of Science - Exercise Science; Psychology Minor
Liberty University
Lynchburg, VA05.2019
Skills
- Client-Centered Approach
- Standardized Data Analysis and Feedback Implementation
- IDT Collaboration
- Problem Solving
- Effective Communication with Client and Family
- Staff Education and Training
- Adaptability
Timeline
Occupational Therapist
AMN Healthcare
06.2024 - Current
Occupational Therapist
Children's Therapy Concepts
12.2023 - 05.2024
Medical Scribe
OrthoVirginia
01.2020 - 08.2021
Server
Texas Roadhouse Restaurant
03.2019 - 05.2023
Master of Science - Occupational Therapy
Radford University
Bachelor of Science - Exercise Science; Psychology Minor
Liberty University
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