Summary
Overview
Work History
Education
Skills
Timeline
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Emily Gracia

Norfolk

Summary

Collaborative with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Manager

Chicho's Pizza
02.2022 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.

Food Expeditor/Kitchen Prep Cook

Bay Local Eatery
04.2018 - 12.2022
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Worked closely with management to identify and implement process improvements that led to increased operational efficiency and overall team success.

Education

High School Diploma -

Norview High School
Norfolk, VA
06-2019

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Goal setting

Timeline

Manager

Chicho's Pizza
02.2022 - Current

Food Expeditor/Kitchen Prep Cook

Bay Local Eatery
04.2018 - 12.2022

High School Diploma -

Norview High School

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Emily Gracia