Emily Griffin
Forest
Summary
Motivated and detail-oriented third-year student at Liberty University with experience in customer service, leadership, team collaboration, and event planning. Seeking a student worker position within Liberty University to apply my communication, problem-solving, and event planning skills while continuing to pursue my degree in Event Planning.
Overview
5
5
years of professional experience
Work History
Commuter Life Assistant for Engagement
Liberty University
Lynchburg, VA
01.2026 - Current
- Oversee Commuter Lounge operations.
- Aid in the planning and executing of Commuter Life events.
- Engaging with students and Commuter Lounge patrons with intentionality, and documenting meaningful conversations.
Commuter Life Assistant for Resources
Liberty University
Lynchburg, VA
01.2025 - 12.2025
- Assisted the Associate Director of Commuter Life Resources in tasks such as sending emails, contacting local partners, and administrative tasks.
- Supervised food pantry operations and coordinated community poster board displays.
- Engaged with students to provide guidance and access to essential resources.
Shift Manager
McDonald's
Lynchburg, VA
01.2023 - 01.2025
- Lead and supervise a team of crew members to ensure smooth and efficient operations during shifts.
- Address and resolve customer complaints, ensuring customer satisfaction and a positive brand image.
- Handle cash management, including counting money, making deposits, and overseeing financial transactions.
- Support kitchen operations by preparing and handling food in accordance with health and safety standards.
- Train new employees on company policies, procedures, and customer service expectations.
Crew Member
Chick-fil-A
Lynchburg, VA
03.2022 - 11.2022
- Delivered exceptional customer service by taking orders, preparing food, and ensuring accurate order fulfillment.
- Trained new employees in customer service protocols and daily operational tasks.
- Assisted in cash handling and money counting for end-of-shift reconciliation.
- Maintained cleanliness and organization of workstations to meet food safety standards.
Crew Member
McDonald's
Lynchburg, VA
06.2021 - 02.2022
- Provided quality customer service by taking orders, packaging food, and ensuring accurate order delivery.
- Gained experience in cash handling and money counting during shifts.
- Assisted with onboarding and training new employees in daily duties and procedures.
Education
Bachelor of Science - Event Planning
Liberty University
Lynchburg, VA01-2028
Homeschool Diploma - undefined
Forest, VASkills
- Leadership: Demonstrated ability to lead teams, manage shifts, and train new employees
- Communication: Strong interpersonal communication skills in both customer-facing and team environments
- Problem Solving: Ability to identify and resolve issues efficiently, ensuring smooth operations
- Attention to Detail: Highly detail-oriented, especially in planning, organizing, and executing tasks
- Teamwork: Collaborative and cooperative in team settings, with a focus on achieving group goals
- Event Planning: Basic knowledge of event planning and organization, with a focus on logistics and detail management
- Customer Service: Extensive experience handling customer complaints and ensuring satisfaction in fast-paced environments
Languages
English: Proficient (Native speaker)
Timeline
Commuter Life Assistant for Engagement
Liberty University
01.2026 - Current
Commuter Life Assistant for Resources
Liberty University
01.2025 - 12.2025
Shift Manager
McDonald's
01.2023 - 01.2025
Crew Member
Chick-fil-A
03.2022 - 11.2022
Crew Member
McDonald's
06.2021 - 02.2022
Homeschool Diploma - undefined
Bachelor of Science - Event Planning
Liberty University