Emily Martin
Salem,VA
Summary
Highly detail-oriented and professional that is successful at meeting and exceeding branch goals. Expertise in customer service relations.
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Branch Coordinator
Apria Healthcare
09.2025 - Current
- Coordinated patient care services to ensure timely and efficient delivery of medical supplies.
- Implemented process improvements that enhanced accuracy in order fulfillment and inventory management.
- Facilitated communication between departments to streamline operations and improve service delivery.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Performed duties in office environment during operating hours.
- Collaborated with team members to achieve branch goals and objectives.
Customer Resolution Specialist
Allstate Insurance Company
08.2017 - 08.2025
- Investigated, responded and resolved customer and consumer concerns, complaints and inquiries. Under general direction facilitated the resolution of high level, escalated or sensitive customer/consumer complaints from all areas within Allstate to improve customer loyalty and provide final resolution. The ability to complete detailed investigation to determine the root cause and assign appropriate coding. It is required to speak with customers via telephone to build rapport and diffuse difficult conversations.
Education
High School Diploma -
Lord Botetourt High School
Daleville, Va01-1996
Skills
- Customer Service
- Ability To Operate Multiple Operating Systems
- Inbound and Outbound Calls
- Ability To Resolve Customer Concerns In A Timely Manner
- Research
- Exceptional Problem Solving Skills
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Excellent time management skills
- Customer relationships
- Decision-making
- Friendly
Timeline
Branch Coordinator
Apria Healthcare
09.2025 - Current
Customer Resolution Specialist
Allstate Insurance Company
08.2017 - 08.2025
High School Diploma -
Lord Botetourt High School